Office Import Coordinator I
About the position To process customs clearance (release) AND/OR confirm declarations for repetitive and non-complex shipments guided by the CCBS system and personal skills. Client (Internal/External): Import operations, Support Services, Consulting, Inbound services, Sales, etc, and all customs clients and partners. Specific output or services: Customs release AND/OR confirm declarations for repetitive and non-complex shipments using client' profile in CCBS system (creates or modifies line code/classification) Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government
Responsibilities
- Data entry (open customers' files, validate information, credit and invoicing)
- Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
- Identify customer profiles discrepancies
- Answer standard questions and requests from customers, drivers, customs and other offices
- Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents
Requirements
- Entry-level position – minimum 6 months of experience
- High school degree.
- Bilingualism required: French and English (written and spoken). Strong verbal and written communication skills in French are essential. The role involves regular interactions with clients outside of Quebec (70%).
- Basic knowledge in Customs operations, laws and regulations, and other government departments
- Basic understanding of HS system
- Basic computer skills