NOC Engineer I
DAT Freight & Analytics is a next-generation SaaS technology company that operates the largest freight marketplace in North America. They are seeking a NOC Engineer I to ensure the stability and performance of their infrastructure, respond to incidents, and report on platform health and performance metrics. The role involves collaborating with various teams and developing processes to improve operational efficiency.
Responsibilities
- Oversee the daily operations of the Network Operations Center. We have a team of engineers in the US and India
- Monitor performance and system health to ensure we reach our uptime and reliability metrics
- Develop, implement and continually improve NOC processes and procedures. We iterate on everything until it’s working for everyone
- Collaborate and work with other departments to triage technical issue
- Ensure all incidents are logged, tracked, and resolved in a timely manner. Without strong data, we can’t accurately report problems and hotspots so that we can focus on what matters most. You’ll help lead the charge in ensuring we understand and document our RCAs and get the fixes in place to make sure they don’t happen again
- Provide regular reports on system performance and incidents. You can take the numbers and the data and craft them into actionable plans for teams to execute on
- Help build and maintain business metrics databases and dashboards to aid in reporting on health and performance on our platform and processes. You’re comfortable working with databases and using tooling and AI to provide insight into how we’re operating as a business
- Participate in an on-call rotation as needed
Skills
- 1-3+ years of experience in network operations, project management, and business analytics
- Strong knowledge of cloud infrastructure and networking with providers such as AWS, Google Cloud or Azure
- Experience with platform observability tools such as Datadog, New Relic, etc
- Experience with an Incident Management tool such as Rootly, Pagerduty, Opsgenie, incident.io
- Experience working with business analytics tools such as AWS Quicksight, Looker, Tableau
- Excellent problem-solving and troubleshooting skills
- Excellent communication skills, both verbal and written. Must be able to communicate effectively to both technical and non-technical audiences
- Ability to work under pressure and manage multiple priorities
- Experience with software development or using a scripting language such as python to automate systems
- Familiarity with ITIL or other service management frameworks
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible Vacation Time (FVT)
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
Company Overview