National and Government Support Senior Analyst – CTSC
The National & Government Support Senior Analyst supports critical operational, billing, and customer service functions for the CTSC organization. This role partners with field teams, customers, and internal stakeholders to ensure accurate transactions, issue resolution, and consistent execution of account requirements. It provides dedicated support for both National and Government Accounts, including billing, account maintenance, and bid coordination. Why This Role Matters Ensures accuracy and efficiency in billing, transactions, and account management, directly impacting revenue flow and customer trust. Enables successful national and government account operations, supporting compliance, bid execution, and high customer satisfaction.
What You Will Do
Provide support to CTSC field teams and customers by resolving National Account process, billing, and payment issues. Manage and reconcile billing activities, including unresolved documents, dealer-to-dealer transactions, and scrap tire processes. Maintain accurate customer master data, pricing, and account configurations across systems. Partner with cross-functional teams (billing, corrections, sales, pricing, legal, finance) to ensure timely issue resolution and execution of account requirements. Serve as a point of contact for government account inquiries and support field teams on related operational needs. Coordinate and support government bid processes, including reviewing opportunities, gathering inputs, maintaining documentation, and ensuring accurate submissions. What We Are Looking For Bachelor’s degree preferred with 2+ years of relevant experience, or 5+ years of experience in customer service, operations, or administrative support in lieu of a degree Customer-focused mindset with demonstrated experience delivering responsive and accurate service Strong written and verbal communication skills, with the ability to engage effectively at all organizational levels and with customers Proficiency in Microsoft Office and ability to navigate multiple systems; strong overall computer skills including creating presentations Proven ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines Strong analytical, organizational, interpersonal, and problem-solving skills with a strategic and detail-oriented approach #LI-SM1 Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws. See Goodyear’s EEO Policy Statement here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.