National Account Collection Specialist
The National AR/Collections Specialist is a key contributor to Coverall North America’s Full AR Revenue Cycle team, responsible for managing complex national account receivables with a high degree of accuracy, financial discipline, and analytical rigor. This role is ideal for accounting-minded professionals who excel in B2B collections, contract interpretation, reconciliation, and high-volume data management. Why Accounting Professionals Will Love This Role You’ll thrive here if you are:
- A detail-driven accounting professional who values accuracy, documentation, and financial controls.
- Highly skilled in advanced Excel (VLOOKUP, pivot tables, data analysis, reconciliation).
- Experienced in B2B collections, especially within PO-driven or contract-driven billing environments.
- Exceptionally organized, able to manage large volumes of data, deadlines, and customer requirements.
- A clear, polished communicator with excellent written and verbal skills.
- Comfortable interpreting contracts, billing terms, and payment requirements.
- Motivated by improving DSO, reducing aged receivables, and strengthening financial performance.
Key Responsibilities
- Manage the full AR lifecycle for national accounts, including collections, reconciliation, and resolution of complex payment issues.
- Obtain, validate, and track purchase orders from National Sales and ensure accurate application to all invoices.
- Resubmit corrected invoices with proper PO documentation to support timely customer payment.
- Analyze and reconcile short payments, deductions, unapplied cash, and other payment discrepancies.
- Collaborate cross-functionally with National Sales, National Billing, Cash Application, Support Centers, Master Owners, and National Account Managers to resolve billing and payment issues.
- Communicate professionally with corporate AP departments to verify balances, resolve disputes, and maintain strong financial relationships.
- Document all collection activity using internal systems, Excel trackers, and third-party platforms.
- Utilize procurement and billing portals (Ariba, Coupa, Service Channel, Corrigo, etc.) to upload invoices, retrieve payment data, and manage customer compliance requirements.
- Prepare weekly AR aging reports and support monthly AR/Collections presentations to leadership.
- Assist with month-end close activities, including missed billing follow-up and cash reconciliation.
- Identify process improvement opportunities to enhance accuracy, efficiency, and financial outcomes.
- Perform additional tasks, special assignments, and cross-functional projects as required by management or leadership, including initiatives designed to improve AR performance, streamline workflows, enhance reporting accuracy, or support organizational priorities.
Qualifications & Skills
- Bachelor’s degree required (Accounting, Finance, or Business strongly valued).
- 5+ years of commercial B2B AR/collections experience, ideally with national or enterprise accounts.
- Advanced Excel proficiency (VLOOKUP, pivot tables, data reconciliation, data validation).
- Strong understanding of accounting principles, contract terms, and PO-based billing.
- Exceptional written, verbal, and interpersonal communication skills.
- Highly organized, detail-oriented, and able to manage multiple priorities independently.
- Strong analytical and problem-solving abilities.
- Experience with MS Dynamics Finance & Operations Module is a strong plus.
- Experience with third-party procurement platforms (Ariba, Coupa, Corrigo, Service Channel) and proprietary customer portals.
- Proactive, positive, and able to make informed decisions with minimal supervision.
What We Bring to the Table:
- Competitive base salary
- Career Ladder and advancement opportunities- Company policy of “promote from within”
- Paid holidays and vacation, personal time off
- Tuition assistance program
- Comprehensive benefit package including medical, dental, disability, life, and 401K