Medical Virtual Assistant – Insurance & Authorizations Focus

Job Description:

• Verify insurance eligibility for new patients at the time of intake and prior to initial evaluation
• Complete ongoing and monthly insurance re-verifications as needed based on payer or plan requirements
• Prepare and provide Good Faith Estimates when required, ensuring accuracy and compliance
• Obtain and track prior authorizations across multiple therapy disciplines
• Monitor visit limits and proactively flag when authorizations are needed
• Verify and document deductibles, copays, and coverage details
• Communicate insurance information clearly to internal teams and families
• Ensure all insurance calls are documented with reference numbers
• Obtain and maintain accurate fee schedules
• Update patient records and insurance details in the EMR
• Perform consistent, accurate data entry and documentation
• Support credentialing-related tasks as needed
• Maintain organized records for easy reference and audit readiness
• Provide occasional phone support for patient or family inquiries
• Communicate via email and text as appropriate, ensuring clarity and professionalism
• Participate in 2–3 team meetings per week to support training and alignment

Requirements:

• Strong experience with insurance verifications and prior authorizations
• Exceptional attention to detail and documentation accuracy
• Highly organized with a focus on efficiency and follow-through
• Comfortable managing high-volume, multi-discipline insurance workflows
• Able to work independently with minimal oversight
• Clear written communication skills and comfort documenting everything
• Reliable internet connection and comfort working remotely

Benefits:

• Competitive salary commensurate with experience
• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families and communities