Medical Support Assistant (MSA) - Remote, VA Community Care (San Antonio, TX)

VA South Texas Veterans Health Care System — Community Care (San Antonio, TX) This is a remote role on a federal healthcare contract for candidates who reside within 50 miles of San Antonio. Routine travel is not authorized. A Federal Healthcare Career Every weekday, veterans across South and Central Texas reach out to the VA South Texas Veterans Health Care System to coordinate the specialty referral their VA provider just ordered, to confirm a community care appointment, or to follow up on their care. The person who handles that request matters. CLF Consultants is building a team of Remote Medical Support Assistants to support Community Care at the VA South Texas Veterans Health Care System. You will be the steady administrative backbone behind every appointment scheduled, every record verified, and every community care consult routed to the right specialist. The work is administrative. The mission is the men and women who served.

What You Will Do

• Schedule and confirm primary care, specialty, and community care appointments, verify demographics, and confirm clinical details so veterans get to the right place at the right time.
• Work in the Computerized Patient Record System (CPRS) and VistA, route community care consults through the HealthShare Referral Manager (HSRM), and process referral documentation and scanning through tools such as REFDOC and EPSI.
• Document every contact and action so the next provider in the veteran's care has what they need.
• Work alongside VA clinical staff, the Lead Scheduler, and the care coordination team, representing the VA South Texas Veterans Health Care System with professionalism and genuine care.

Required Qualifications

• United States resident, authorized to work in the United States
• High School diploma or GED equivalent
• Resides within 50 miles of San Antonio, Texas
• Minimum 6 months of customer service experience (call center, healthcare admin, hospitality, retail, or similar)
• Proficient English, oral and written
• Basic computer skills, particularly Microsoft Office (Excel, Word, Outlook, Teams)
• Typing speed of at least 50 words per minute
• Basic medical terminology knowledge
• Ability to pass a federal background investigation
• Reliable home internet and a quiet, dedicated home workspace appropriate for handling confidential patient information

Preferred Qualifications

• Prior experience in a federal healthcare setting (VA, military health system, federal contractor, or community health center)
• Familiarity with VistA, CPRS, or HSRM
• Background in healthcare appointment scheduling, medical office administration, or insurance verification
• Bilingual (Spanish), reflecting the South Texas veteran community

Compensation and Benefits

• Base hourly rate of $15.00 to $17.00 per hour based on experience, plus SCA Health and Welfare benefits
• Quarterly performance bonus tied to documented attendance, work quality, and Contracting Officer Representative satisfaction
• Paid federal holidays and paid time off
• Retirement plan participation eligibility
• Career-development support and access to VA-relevant continuing education

Work Schedule and Environment

• Monday through Friday, 8:00 AM to 4:30 PM Central Time
• Remote, within 50 miles of San Antonio, Texas
• VA-provided computer and credentials issued during onboarding
• Federal background investigation required; CLFC manages submission and adjudication

About CLF Consultants CLF Consultants is a federal contractor providing healthcare staffing and language access services across U.S. federal, state, and local agencies. Our network of 500+ healthcare professionals and 200+ interpreters supports nationwide coverage. CLFC is a Self-Certified Small Disadvantaged Business committed to placing qualified professionals with mission-aligned organizations. Equal Opportunity Employer.