Medical Receptionist VA (Athena EMR experience required)
Virtual Medical Receptionist / Medical Administrative Assistant Athena Health EMR experience is required and non-negotiable for this role.
About the Role
We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice. This role is primarily focused on:
- Handling inbound and outbound patient calls
- Appointment scheduling and rescheduling
- Patient intake coordination
- Front desk administrative support
The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely.
Key Responsibilities
Patient Calls & Communication
- Handle high-volume inbound and outbound patient calls
- Answer patient inquiries professionally
- Follow up regarding appointments, intake forms, and scheduling needs
- Maintain excellent patient experience and professionalism on every call
Appointment Scheduling
- Schedule, confirm, and reschedule patient appointments
- Manage provider calendars efficiently
- Coordinate patient flow and appointment availability
- Send reminders and handle cancellations promptly
Patient Intake & Administrative Support
- Complete patient intake and onboarding tasks
- Enter and update patient information accurately in Athena Health
- Prepare and organize patient charts
- Document patient interactions appropriately
- Support general medical front desk workflows
Requirements (Non-Negotiable)
- Minimum 2+ years experience supporting a U.S.-based medical practice
- Hands-on Athena Health EMR experience
- Strong English communication and phone skills
- Experience handling high call volumes
- Strong multitasking and organizational skills
- Comfortable working independently in a remote environment
- Professional, reliable, and detail-oriented
Preferred Qualifications
- Medical Receptionist or Medical Virtual Assistant experience
- Outpatient clinic experience
- Patient intake and scheduling coordination background
- Familiarity with medical terminology
- Strong customer service experience
Ideal Candidate Traits
- Professional and confident phone presence
- Patient-focused and friendly
- Highly organized and dependable
- Strong attention to detail
- Able to multitask efficiently under pressure
- Proactive and accountable