Medical Billing - Call Center Patient Liaison
Medical Billing Liaison – Support the Heart of the Revenue Cycle Location: Texas | Position: Part-Time/ Remote Elevate the Patient Experience in Revenue Cycle Management Who we are: we provide elite, full-service RCM solutions to healthcare providers. We believe that a successful revenue cycle starts with compassion and ends with precision. We are looking for a Patient Liaison who excels at navigating the space between complex medical billing and personalized patient care. In this role, you aren’t just a voice on the phone, you are a dedicated advocate helping patients understand their financial journey while ensuring our clients’ billing cycles remain seamless and efficient. Why Join our Team?
- Professional Growth: Work at the forefront of RCM technology and healthcare finance.
- Full-Service Impact: See the bigger picture of healthcare operations, from insurance claims to final resolutions.
- Supportive Environment: We value proactive thinkers and provide the training you need to master medical terminology and billing software.
- The "Liaison" Advantage: This is a high-visibility role where your communication skills directly impact patient satisfaction and client retention.
Your Role & Responsibilities
- Compassionate Problem Solving: Act as the primary point of contact for patients, clarifying medical bills, insurance claims, and payment options with clarity and empathy.
- RCM Accuracy: Verify and update patient information within EHR and billing systems, ensuring the data integrity required for full-service RCM.
- Bridge the Gap: Collaborate closely with our medical office teams to resolve billing discrepancies and streamline the patient’s financial experience.
- Trend Analysis: Identify recurring billing issues and proactively suggest improvements to our internal processes.
- Engaging with Patients: Make outbound calls to assist patients with billing questions and collect payment, ensuring a positive experience.
- Collaborating with Teams: Work closely with our accounts receivable follow-up team to address past due accounts, striving for efficient resolutions.
- Supporting Claims Process: Help with mailing secondary claims and gather necessary medical records to facilitate smooth operations.
Who You Are
- An Elite Communicator: You possess exceptional phone etiquette and can translate "billing-speak" into plain English for patients.
- Detail-Oriented: You understand that in RCM, the small details make the biggest difference.
- Tech-Proficient: Experience with billing software, EHRs, or platforms like and Availity is a major plus.
- Bilingual Advantage: Multilingual candidates (especially English/Spanish) are highly encouraged to apply!
Qualifications
- Communication Skills: Excellent written and verbal skills to connect effectively with patients and team members.
- Tech Savvy: Proficiency in PC applications, Microsoft Excel, Outlook, and online software systems.
- Experience: At least 1 year in patient in-bound calls, medical billing, and handling multi-billing systems.
- Knowledge of medical terminology and insurance workflows is advantageous.
- High school diploma required; Associate’s or Bachelor’s degree in healthcare administration is a plus.
Competitive Compensation
- Salary Range: Earn $26,000 to $28,000 per year, including a monthly bonus that rewards your hard work!
- Comprehensive Benefits: Enjoy perks such as 401(k) plans, matching contributions, profit sharing, paid time off, and paid holidays.
Why You'll Love Working Here
- Flexible Remote Work: Enjoy the convenience of working from home during normal business hours (Pacific Daylight Time). You can create your ideal work-life balance!
- Growth Potential: Start part-time (25-30 hours per week) with the opportunity to increase to full-time (30-40 hours) within just a year.
- Inspiring Culture: Work with a friendly team that values collaboration, innovation,
- and continuous improvement.
Join a Team Dedicated to Excellence. Ready to make a difference in the healthcare experience? Apply today to become a