Market Support ManagerEssential Job FunctionQualifications:
Infinite Digital is on a mission to strengthen the relationships their partners have with businesses by providing personalized and effective digital, creative, and public relations services. The Market Support Manager builds healthy relationships with clients by ensuring campaigns and projects are completed on time, on spec, and on budget, while managing client projects and facilitating internal processes.
Responsibilities
- Receive incoming requests from clients and respond timely and effectively
- Administrative duties include:
- Facilitate internal processes needed to fulfill orders with our partners, including Insertion and change orders
- Assist our sales and support office by gathering necessary information for successful execution of campaigns
- Compile and communicate strategy, timelines and expectations
- Manage all client projects from a high level, working with project managers to ensure timely completion
- Attend client calls and provide insight to sales and fulfillment
- Recommend product and service improvements based on client feedback and interaction
- Undertake daily administrative tasks to ensure the functionality and coordination of the team’s activities
- Conduct market research and analyze consumer rating reports/ questionnaires
- Employ marketing analytics techniques to gather important data (social media, web analytics, etc.)
- Update spreadsheets, databases and inventories with statistical, financial and non-financial information
- Schedule meetings and organize participants and technology
- Work with Sales, Support, and Fulfillment with ongoing internal communication
- Perform other duties as assigned
Skills
- BS/MS degree in marketing or a related field. (Not required if there is enough experience)
- Strong writing and communication skills a must
- Proficient in email, MS Excel or equivalent, and calendar scheduling tools
- Strong work ethic and humble teamwork mentality required
- Recent graduates are welcome!
Benefits
- Medical, dental and vision benefits
- 401 K with match
- Complementary Health Advocate services such as, Legal, medical billing and work-life balance services
- Continuing Education opportunities
- Paid time off (PTO)
- Time off for Voting, Adoptions, Maternity and Paternity, Floating holidays and Bereavement
- Team Activities/Outings
Company Overview