Manager, Recruiting (Technical Recruitment)

About the position USAA is seeking an experienced and talented Recruiting Manager with a focus on leading a team of technical recruiters at their San Antonio, Texas corporate headquarters. This role involves leading and managing a team of recruiters, driving the execution of effective talent acquisition strategies to meet the critical hiring needs of assigned technical business lines. The Manager will serve as a trusted advisor to business leaders, providing insight on talent market trends and ensuring the delivery of high-quality recruiting services. Responsibilities include managing team performance, driving continuous improvement, leveraging data and analytics for decision-making, and ensuring alignment with USAA's overall talent acquisition strategy. The position offers a flexible work environment requiring 4 days in the office per week and can be based in San Antonio, TX, Plano, TX, Charlotte, NC, or Tampa, FL. Relocation assistance is not available.

Responsibilities

• Leads, mentors, and oversees a team of recruiters, providing guidance, coaching, and training to enhance skills and performance.
• Builds and maintains strong relationships with business leaders, serving as a trusted advisor on talent acquisition strategies and talent market insights.
• Develops and executes recruiting strategies for assigned business lines, aligned to business goals and workforce plans.
• Assesses team performance against key metrics (e.g., time-to-fill, cost-per-hire, candidate satisfaction) and implements actions to improve results.
• Leverages data, analytics, and reporting tools to track key recruiting metrics, identify trends, and inform decision-making.
• Identifies opportunities to streamline recruiting processes, improve efficiency, and enhance the candidate and hiring leader experience.
• Champions the effective use of recruiting technologies, including Applicant Tracking Systems (ATS), Candidate Relationship Management (CRM) systems, and AI-enabled tools, to enhance team productivity and efficiency.
• Manages the recruiting budget for assigned business lines, ensuring responsible spending and maximizing return on investment.
• Manages relationships with external recruiting vendors, ensuring high-quality service and compliance with contract terms.
• Ensures all recruiting activities comply with applicable laws, regulations, and company policies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in talent acquisition, human resources, or a related field, including full-cycle recruiting experience and involvement in hiring strategy, recruiting operations, or process improvement efforts.
• 2 years of experience leading others either formally in a managerial role, or informally as a project or team lead.
• Proven ability to develop and implement talent acquisition strategies, processes, or initiatives in partnership with business leaders to meet hiring needs.
• Strong understanding of talent market trends, recruiting standard processes, and employment laws and regulations.
• Ability to build and maintain strong relationships with business leaders and partners.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in using Applicant Tracking Systems (ATS) and other recruiting technologies.

Nice-to-haves

• Leadership experience leading technology recruiting teams, with experience coaching recruiters and establishing effective operating rhythms (such as 1:1s, pipeline reviews, and calibrations) that support recruiter effectiveness while improving speed of hiring, quality outcomes, and stakeholder confidence.
• Experience partnering with senior engineering, product, and technology leaders to support hiring intake discussions, interview design, leveling and compensation alignment, and informed hiring decisions while balancing priorities and expectations.
• Hands‑on experience with full‑cycle technical recruiting, including sourcing strategy, passive candidate engagement, talent mapping, and delivering a positive candidate experience—particularly for senior or hard‑to‑fill technical roles.
• Strong knowledge of recruiting analytics and operational metrics, with the ability to use funnel data and capacity insights to identify challenges, improve hiring efficiency, and support outcomes such as time to slate and offer acceptance.
• Experience leading change in recruiting environments, including contributing to best practice process improvements, interviewer readiness, compliance, and a culture of accountability and continuous improvement.
• US military experience through military service or a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays
• 16 paid volunteer hours
• Various wellness programs
• Career path planning
• Continuing education