Manager - Health Information Management

JOB SUMMARY The Manager of Health Information Management (HIM) oversees the integrity, security, accuracy, and accessibility of patient health information while ensuring compliance with all applicable healthcare regulations and standards. This role provides leadership and direction for HIM operations and staff, including the development and implementation of policies and procedures governing the collection, storage, retrieval, and protection of patient health data. The Manager collaborates closely with healthcare providers, administrators, revenue cycle leaders, and other key stakeholders to support reliable, timely, and secure health information management practices. The role also participates in committees and interdisciplinary meetings related to patient care planning, regulatory compliance, and information management initiatives. ESSENTIAL JOB FUNCTIONS

• Leads and supervises HIM staff, including scheduling, training, coaching, and performance management, while providing guidance and support to achieve departmental goals and ensure effective service delivery.
• Maintains current knowledge of regulations, standards, and guidelines related to privacy, security, release of information, and record completion across all service lines.
• Develops, implements, and maintains policies, procedures, and systems for the documentation, storage, retrieval, and release of health information in compliance with federal and state HIPAA, privacy, and security regulations.
• Promotes the timely completion of patient records by effectively communicating documentation and record completion requirements to staff and providers to ensure accuracy and compliance.
• Ensures the release of information requested by patients, providers, and other authorized parties is completed in accordance with federal, state, and HIPAA privacy and security regulations, as well as organizational policies and procedures.
• Coordinates third-party medical record reviews and serves as a liaison among clinical departments, Health Information Management, and Patient Financial Services to address and resolve identified issues.
• Conducts audits of patient records to ensure compliance with regulatory standards, accreditation requirements, and organizational policies and procedures.
• Ensures patient documentation is accurately filed and completed in a timely manner, including required signatures and record closure in accordance with organizational guidelines.
• Identifies learning needs and serves as a resource and educator on release of information, privacy, and confidentiality practices across the organization. Provides training and troubleshooting support for scanning and indexing processes to ensure staff maintain the knowledge and skills necessary to perform effectively.
• Participates in breach investigations and response activities related to alleged misuse of protected health information (PHI), identifies root causes, and recommends corrective action plans in collaboration with the Director of Risk Management and Safety.
• Manages and monitors organizational forms and their appropriate use in the documentation of medical information.
• Oversees the retention and destruction of medical records to ensure compliance with legal, regulatory, and organizational requirements.
• Maintains ongoing competency requirements for the role by continuously developing the skills, knowledge, and abilities necessary to perform role-specific responsibilities within scope of practice.
• Maintains strict adherence to scheduled work hours with regular and reliable attendance.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

• Associate's degree in health information management (or related field) and five years' experience, to include two years in a leadership role that demonstrates team building strategies; an additional five years' experience may be substituted for an associate's degree.
• Knowledge of healthcare regulations, medical coding systems, and health information technology.
• Proficiency utilizing Microsoft Office and web-based research experience.
• Preferred: Management experience in a clinical setting, including healthcare process improvement experience specifically in Health Information Management. Demonstrated experience in training and development of staff.

CERTIFICATIONS / LICENSES

• Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines.
• Certified in Healthcare Privacy and Security (CHPS) certification awarded by the American Health Information Management Association (AHIMA) preferred.