Manager, Associate Relations Investigator

Job Description:

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
• Act as role model and champion for Capital One Values
• Participate in internal projects that improve investigative processes

Requirements:

• High School Diploma, GED or equivalent certification
• At least 3 years of Human Resources, Legal or Risk Management experience
• At least 3 years of investigation experience
• At least 5 years of experience working in a team corporate environment (preferred)
• At least 5 years of Human Resources or Legal experience, focused on employment investigations (preferred)
• Human Resources certification (preferred)
• Experience conducting all types of employment investigations (preferred)
• Knowledge of employment law and practices (preferred)

Benefits:

• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being