Long Distance Move Dispatcher

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources About the Role: As one of the nation’s largest and most trusted moving companies, College H.U.N.K.S. Hauling Junk & Moving is expanding its long-distance moving operations nationwide. We are seeking an experienced Long Distance Move Dispatcher to join our Operations team and help coordinate the successful execution of long-distance household goods shipments across our network. This role is critical in ensuring smooth, complaint, and efficient dispatching of crews, equipment, and resources while delivering an exceptional customer experience. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and has experience managing household goods and/or long-distance move dispatch operations. What You’ll Do: · Lead daily dispatch operations, ensuring the timely and efficient scheduling of crews, vehicles, equipment, and resources for long-distance household goods shipments. · Coordinate and manage shipments from booking through delivery, maintaining real-time visibility into active moves and ensuring service commitments are met. · Review move requirements and assign crews based on experience, certifications, capacity, operational needs, and compliance requirements. · Manage dispatch schedules, routes, driver assignments, shipment timelines, and load board opportunities to maximize efficiency and profitability. · Monitor move progress and proactively resolve scheduling conflicts, delays, service issues, and other operational challenges. · Accept and manage shipments through load boards and transportation management systems. · Ensure all shipment documentation is complete, accurate, compliant, and submitted on time in accordance with FMCSA regulations, Department of Transportation requirements, and company policies. · Coordinate shipment updates, status changes, and operational communications with field teams, sales partners, franchise owners, customers, and other stakeholders. · Serve as the primary point of contact for field Captains, drivers, and moving crews throughout the move lifecycle, providing guidance and support to ensure successful execution. · Analyze schedules, routes, utilization, and operational performance metrics to identify trends, improve efficiency, and optimize resource allocation. · Support issue resolution, customer recovery efforts, and continuous process improvement initiatives to enhance service quality and operational effectiveness. · Prepare operational reports, shipment summaries, performance metrics, and other documentation as required. · Assist in the development and refinement of dispatch processes, procedures, training materials, and best practices. · Support special projects and additional operational initiatives as assigned. What You Bring: High School Diploma or GED required. Minimum of 2+ years of experience in moving, dispatching, logistics coordination, transportation operations, household goods moving, or related industries. Knowledge of transportation scheduling and dispatch operations. Experience coordinating multiple moving crews, shipments, or transportation resources simultaneously. Strong organizational skills with the ability to manage competing priorities in a fast-paced environment. Excellent verbal and written communication skills. Proficiency with Microsoft Office and dispatch, logistics, or transportation management systems. Ability to make sound decisions under pressure and adapt quickly to changing priorities. Legally authorized to work in the United States.

Preferred Qualifications

Experience dispatching long-distance household goods shipments. Experience with military moves, government shipments, or GSA-related transportation services. Knowledge of FMCSA regulations and transportation compliance requirements. Experience utilizing load boards and shipment management platforms. Familiarity with moving industry operations and customer service best practices. What Success Looks Like Crews and resources are dispatched accurately and on time with minimal scheduling conflicts. Long-distance moves are executed efficiently, safely, and in compliance with applicable regulations. Communication with field teams and customers is proactive, timely, and effective. Shipment documentation is accurate, complete, and submitted on schedule. Operational issues are identified early and resolved before impacting customer satisfaction. Dispatch efficiency, resource utilization, and on-time performance consistently meet or exceed established goals. Continuous improvement recommendations contribute to operational excellence and business growth. This is a remote position.