Logistics & Customer Service Specialist - Latin America

Company Description

It’s more than just water. FIJI Water is known for its iconic square bottle and unique mineral profile. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water® and is sold worldwide. FIJI Water is committed to doing business responsibly and seeking opportunities to make a difference. This means investing in sustainability, the environment, and local communities to enable positive change. FIJI Water is seeking a Logistics & Customer Service Specialist to support Latin America markets in a role where global logistics meets exceptional customer experience. You’ll manage complex international shipments, ensuring seamless execution while delivering proactive, high-touch service. If you thrive in a fast-paced environment where precision, problem-solving, and relationship-building matter, this is your chance to make a global impact. This position will be based at our West Los Angeles, CA office. We work a hybrid schedule with an in-office requirement Monday-Wednesday and the option to work remotely on Thursday and Friday.

Job Description

• Manage customer orders for Latin America markets, including direct shipments from Fiji and warehouse orders from U.S. distribution centers
• Serve as the primary point of contact for Latin America customers, ensuring timely, accurate, and professional communication
• Process customer orders, changes, and rush requests, confirming feasibility and execution timelines within 24 hours
• Prepare and manage all required international shipping and export documentation, including ITNs and booking requests
• Track international shipments end-to-end and provide regular status updates to customers
• Coordinate with Planning, Transportation, Drayage, Ocean Freight, Finance, and Compliance teams to ensure smooth shipment execution
• Monitor inventory availability at U.S. warehouses and support customers during potential out-of-stock situations
• Work with freight forwarders to manage shipment timelines, sail dates, and delivery commitments
• Identify recurring issues and recommend process improvements to enhance service quality and operational efficiency
• Provide backup logistics and customer service support for international regions including Asia, Australia, and EMEA, and escalate complex issues to the Sr. Manager, International Logistics

Qualifications

• 2+ years of experience in international logistics, customer service, order management, or supply chain operations
• Experience managing international shipments and coordinating with freight forwarders
• Working knowledge of export and shipping documentation, including ITNs, booking requests, and customs paperwork
• Ability to manage both direct shipments from international origins and orders fulfilled from U.S. warehouses
• Strong organizational and problem-solving skills with high attention to detail
• Ability to manage multiple orders and priorities while meeting deadlines
• Clear and professional written and verbal communication skills
• Strong Excel skills (data analysis, formulas, pivot tables) and proficiency in Microsoft Office
• Experience using ERP or order management systems (Oracle preferred but not required)
• Ability to work independently and collaborate effectively with cross-functional teams
• Experience supporting Latin America or global markets is a plus
• Spanish or other foreign language skills are a plus, but not required
• Bachelor’s degree in Logistics, Supply Chain, Business, Finance, or a related field

Pay Range: $36.06 - $38.46 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
• 24/7 online physician consultations
• virtual mental health resources
• life coaching
• engaging employee community groups
• cash rewards for healthy habits and fitness reimbursements
• library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our co