Logistics Coordinator Sun-Thurs 4am-12pm EST ( Remote local to Miami )
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Job Description
Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents. Work Location This position will begin in a temporary remote capacity. We anticipate transitioning the position to an on-site Miami, Florida office. During these periods, all responsibilities, reporting structure, and performance expectations will remain the same. The temporary remote arrangement will be reviewed regularly. Any changes will be communicated in advance to ensure a smooth transition to an on-site role. Candidates must be able to commute when on-site work resumes. What you will do
- Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail
- Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries
- Verify all customer instructions are complete and all necessary permits/ licenses are in place to meet country requirements.
- Responsible for determining carrier based on rate, availability, and customer service provided.
- Confirms customs clearance
- Collaborate with service partners & brokers for pre-alerts and to resolve clearance issues
- Communicate with customers, agents, brokers and colleagues in a professional and courteous manner
- Receive, review, verify and process import and export documentation in compliance with all appropriate regulations.
- Inform customers of customs clearance, delivery instructions and other required information
- Prepare, route, and cut air bills and manifests
- Identify, document and escalate shipping irregularities and non-conformance
- Responsible for handling non-conformances and rescheduling shipments if needed.
- Other duties as assigned What you bring
- At least 1 year of customer service experience
- Must be at least 18 years old and have a high school diploma or GED
- Be proficient in Microsoft-Word, Excel, Outlook & data entry and type 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call Center experience is preferred
- Must have outstanding communication, customer service, and organizational skills
- Be able to operate in a fast-paced and demanding environment
- Be flexible - with the ability to work additional hours as business requires
- Strong attention to detail and accuracy
- Desire to exceed customer’s expectations Shift / Hours Sunday - Thursday 400 AM - 1200 PM EST Must be able to train Monday - Friday 800am - 500pm EST for 3-4 weeks. This position will start out remote but will transform into a fully in office role. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Apply To this Job