Law Firm Intake Specialist (Cold Calling)

Outbound Cold Calling Agent Shift: Monday – Friday: 8:00 AM – 5:00 PM CT 45 hours/week You must be available for the full schedule as listed — no exceptions. ⚠️ Important — Please Read Before Applying: This role requires the Upwork Time Tracker to be active at all times while working. If you do not agree to this requirement, please do not submit a proposal. This is a high-intensity, fast-paced role that demands your full attention throughout every shift. You must be able to follow the schedule strictly and consistently. There is no flexibility on hours or tracker compliance. Position Overview We are seeking a confident, persistent, and outgoing Outbound Cold Calling Agent to revive and convert aged leads for a fast-paced law firm. The primary objective of this role is to re-engage older leads through outbound calls and successfully schedule consultations. This is not a passive role. You will be working through lists of leads who previously expressed interest but never moved forward. You must be comfortable making a high volume of outbound calls, handling rejection professionally, following structured scripts, qualifying based on firm criteria, and confidently securing appointments. In addition to calling, you will help manage outreach through our SMS campaign software — sending, monitoring, and following up on text-based outreach to support conversion efforts. This is a high-accountability role where performance is measured by consultations scheduled and documentation accuracy. Hiring ASAP. Core Responsibilities: Make a high volume of outbound cold calls to aged and previously contacted leads Re-engage leads who showed prior interest but never scheduled Follow a structured outbound call script while keeping conversation natural Gather and verify case information accurately Qualify leads before scheduling Schedule consultations in the firm's booking system Manage and send outreach through our SMS campaign software Monitor SMS responses and follow up promptly to drive conversions Enter and manage data within CRM/case management systems Meet consultation conversion and documentation standards Call Volume: This is a high-volume outbound role. Expect to make a large number of dials per shift to reach connection and scheduling targets. Strong time management, stamina, and resilience are required to stay productive throughout the day. Required Qualifications: Outbound cold calling or telemarketing experience Appointment-setting or consultation scheduling experience Experience working in a call center or structured call environment Ability to follow scripts while maintaining natural conversation flow Comfortable handling rejection and staying motivated through high call volume Experience using SMS/text outreach platforms or campaign tools Strong organizational and multitasking skills Clear, confident, and professional phone presence Reliable high-speed internet and quiet workspace Dependable and punctual for an early-morning shift start Preferred Qualifications: Law firm intake experience Legal case qualification experience Experience reviving or working aged/cold lead lists Spanish-speaking (bilingual) Ideal Candidate Profile: Outgoing, persuasive, and persistent but professional Thick-skinned and resilient with rejection Process-driven and detail-oriented Comfortable juggling calls and SMS outreach simultaneously Goal-oriented with a focus on scheduling consultations Able to maintain empathy while controlling conversations