IT Operations Manager

At TripleTen , we’re creating innovative learning products that empower people to master IT professions like software engineering, data science, business intelligence, and QA — no matter their prior experience. Our AI-driven and thoughtfully designed platform helps students build real skills and access meaningful career opportunities. We're passionate about making education accessible, engaging, and empowering for everyone. We're looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business. We're looking for someone organized, dependable, and proactive — someone who enjoys both leading operations and improving them through automation. What you will do Lead the help desk team: ticket triage, agent processes, knowledge base, and escalations Administer Google Workspace and manage access across a SaaS stack Own and improve core IT processes, including employee onboarding and offboarding Build and maintain no-code automations to streamline internal workflows and reduce manual work Troubleshoot identity, authentication, and access issues Support IT procurement and vendor coordination Drive cross-functional projects such as tool migrations and system integrations

Requirements

Prior experience in an IT operations leadership or senior role Hands-on experience administering Google Workspace and a SaaS environment Strong skills in no-code automation tools (Jira automation, Make.com, Zapier, or similar) Experience leading or running a help desk function Comfortable troubleshooting identity, authentication, and connectivity issues Experience supporting employee lifecycle processes Familiarity with HRIS platforms is a plus About you: A strong people manager who can lead a team and set clear processes Organized, reliable, and consistently on time with commitments Process-oriented — you spot repetitive work and automate it Service-minded — you care about employee experience Clear communicator who works well across teams What we can offer you Fully remote, full-time role with flexible hours to balance work and personal life. A supportive and inclusive team where empathy, respect, and open communication are valued. Opportunities for learning, mentorship, and professional growth. Competitive compensation with transparent working conditions. A suite of thoughtfully chosen collaboration tools: Miro, Notion, Google Workspace. *At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities. **This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.