IT Operations Administrator
Overview: The IT Operations Administrator will join a team of 80+ purpose-driven staff members in a friendly, focused, fast-paced remote environment. The National Society of Leadership and Success (NSLS) is the largest leadership honor society in the United States, with over 800 chapters and more than 2 million members serving institutions in all 50 states. The IT Operations Administrator will be responsible for supporting the day-to-day IT operational needs of a fully remote workforce. This position will report directly to the CFO and will partner closely with department heads across the organization to ensure employees have the tools, access, and support they need to perform at their best. The IT Operations Administrator will own the full lifecycle of employee technology from procurement and setup through vendor management, license distribution, and user access administration in a cloud-first environment. Responsibilities:
- Procure, configure, and manage employee workstations and hardware for a fully remote workforce
- Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
- Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
- Administer Google Workspace and other cloud-based services used by staff
- Install, configure, and upgrade hardware and software components remotely
- Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
- Evaluate and recommend new technology tools and software to improve organizational efficiency
- Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
- Provide technical and operational support to employees across all departments in a fully remote environment
- Maintain an accurate inventory of IT equipment and software assets
- Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
- Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
- Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
- Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
- Communicate progress on IT projects and initiatives at regular intervals to Finance leadership
Requirements:
- Bachelor's degree in computer science, engineering, or related field, preferred
- 2+ years of experience in a similar role
- Experience troubleshooting hardware and software systems
- Proficient with Mac and Windows OS and standard desktop applications across both platforms
- Familiar with a range of software and hardware
- Experience administering Google Workspace, including user provisioning, group management, and organizational settings
- Experience supporting a distributed or fully remote workforce preferred
- Awareness of current standards and trends in IT and emerging technology
- Superior analytical and problem-solving abilities
- Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment.
- Strong collaboration skills and the ability to partner effectively with stakeholders across departments.
- Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language
- Familiarity with onsite or cloud-based PBX telephony systems
- A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems
The National Society of Leadership and Success is an equal opportunity employer committed to diversity, equality, and inclusion Visit nsls.org to learn more about our organization