Intake Specialist - Part Time
Legal Aid of Southeast and Central Ohio (LASCO) is committed to providing civil legal aid and advocacy for low-income individuals. They are seeking an Intake Specialist to support the client intake process, manage data entry, and provide administrative assistance in a collaborative environment.
Responsibilities
- Directly support the client intake process through answering phones calls, accurately recording necessary information and entering data into the case management system
- Review online applications for services, call potential clients and follow the scripts, then either refer the client to the appropriate practice group or provide the caller with self-help materials
- Enter data in the case management system and contribute to required reporting for compliance purposes
- Meet with walk-in applicants, facilitating and processing their applications
- Respond to applicant and client requests for help via phone and text among other means
- File documents at court
- Periodically support the reception desk through answering phone calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment
- Provide support services for attorneys including sending packets when requested and returning calls to former clients among others
- Support and collaborate with all staff to help achieve goals
- Be responsible for some general office work including incoming/outgoing mail, making copies, sending client information and other similar tasks
Skills
- A positive attitude, go-getter mindset and drive to do things well
- Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
- Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
- Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
- Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
- Ability to increase efficiencies in individual work and team processes
- Strong work ethic with an eye for detail
- High ability to exercise sound judgement and discretion
- English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages – even better
- High school diploma or equivalent required
- Professional experience in customer service preferred
- Prior Legal Aid or related work experience a plus, but not required
Benefits
- LASCO offers an excellent comprehensive benefits package, including a language skills differential ($2,500-$3,500 annually), paid vacation, sick, and holiday time, and ongoing training and development opportunities.
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