Inside Sales Representative
Make Space Storage is a Canadian-owned company focused on providing storage solutions and exceptional customer service. They are seeking an Inside Sales Representative to manage inbound leads, build customer relationships, and drive revenue through effective sales strategies.
Responsibilities
- Convert inbound inquiries (phone, email, live chat) into closed sales opportunities
- Prepare and process contracts, rental agreements, invoices, receipts, and payments accurately
- Qualify customer needs and recommend appropriate rental solutions
- Provide accurate quotes and pricing in a timely manner
- Follow up consistently on open quotes, sales leads, and inactive prospects to maximize conversion
- Prospect and generate new sales opportunities with both residential and commercial customers
- Identify upsell opportunities including moving supplies, premium options, and additional services
- Deliver professional, positive customer interactions across phone, email, and live chat channels
- Serve as the primary point of contact for customer inquiries and service requests
- Actively listen to customers to understand their needs and provide tailored solutions
- Resolve issues with a customer-focused and retention-driven mindset
- Build strong customer relationships to encourage repeat and referral business
- Maintain detailed notes and communication records within the CRM for follow-up and service continuity
- Support marketing campaigns by promptly following up on inbound leads
- Share customer feedback and market insights with management to improve products, pricing, and service offerings
- Identify and track, trends and opportunities that can drive additional rental and sales volume
- Proactively suggest improvements to processes that enhance efficiency and customer experience
Skills
- Strong communication skills
- Active listening skills
- Ability to quickly understand customer needs
- Experience in managing inbound leads
- Experience in building customer relationships
- Experience in converting inquiries into sales
- Ability to maintain accurate CRM records
- Ability to provide timely, professional support
- Experience in preparing and processing contracts, rental agreements, invoices, receipts, and payments
- Ability to qualify customer needs and recommend appropriate rental solutions
- Experience in following up on open quotes, sales leads, and inactive prospects
- Experience in prospecting and generating new sales opportunities
- Ability to identify upsell opportunities
- Experience in delivering professional customer interactions across multiple channels
- Ability to resolve issues with a customer-focused mindset
- Experience in building strong customer relationships
- Ability to maintain detailed notes and communication records
- Ability to support marketing campaigns
- Ability to share customer feedback and market insights
- Ability to identify and track trends and opportunities
- Ability to suggest improvements to processes
- Performance accountability against sales and service metrics
- Availability to work evenings and weekends
- Hybrid work schedule with a minimum of 3 days in the office
Benefits
- Company paid benefits
- Paid time off
Company Overview