Inside Sales Representative
Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). They are seeking an Inside Sales Representative to drive profitable sales growth within an assigned territory, manage customer relationships, and ensure customer satisfaction.
Responsibilities
- Build and maintain strong, long-lasting relationships with assigned accounts
- Serve as the primary point of contact for customers, ensuring their needs are met and exceeded
- Identify opportunities to upsell and cross-sell products and services that align with customer needs
- Develop strategies to increase revenue and drive year-over-year growth within assigned accounts
- Proactively engage with customers to understand their evolving needs and ensure satisfaction
- Implement strategies to retain high-value customers and reduce churn
- Act as a trusted advisor to customers by providing tailored solutions to address their challenges
- Collaborate with internal teams to resolve customer issues promptly and effectively
- Manage accounts transferred from the Business Development team and build strong relationships with these new customers
- Create and execute plans to nurture and grow new accounts
- Meet and exceed KPIs related to customer interactions, call time and value-added activities
- Maintain accurate records of customer interactions and account activities in the CRM system
Skills
- 1+ years of experience in account management, inside sales, or customer relationship roles
- Strong communication and interpersonal skills with a focus on building lasting relationships
- Ability to identify customer needs and recommend appropriate solutions
- Results-oriented with a track record of achieving and exceeding goals
- Proficient in using CRM software and other sales tools
- Excellent organizational and time-management skills
- Strong presentation skills
- Microsoft Office skills: Word, Power Point, Outlook and Excel
- B2B sales experience preferred
- Bachelor's degree preferred
Benefits
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
Company Overview