Infusion Prior Authorization Coordinator

Job Description:

• Ensure seamless patient care by maintaining prior authorizations, copay assistance, and verifying existing insurance coverage for ongoing services
• Must have a solid working knowledge of insurance plans and benefit structures to obtain detailed benefit information and maximize plan benefits
• Verify insurance benefit information monthly via multiple methods such as online tools, calling payors or processing test claims
• Generates a prior authorization expiration report weekly, bi-weekly, or monthly
• Review clinical documents for prior authorization/pre-determination submission purposes
• Secures prior authorization, pre-determination, or medical review
• Contact prescriber’s office to obtain information that is required to complete ongoing re-authorization and verification of benefits
• Places outbound calls to patients or prescriber’s offices to notify of any delays due to more information needed to process or due to a prior authorization
• Document insurance coverage of medications, administration supplies, and related infusion services including prior authorization requirements and coordination of benefits
• Provides exceptional customer service to external and internal customers, resolving any customer requests in a timely and accurate manner
• Ensures the appropriate notification of patients regarding their financial responsibility, benefit coverage, and payor authorization for services to be provided
• Generates patient forms
• Maintains up-to-date prior authorization report
• Other duties as assigned

Requirements:

• High school diploma or equivalent required
• At least 2 years of specialty infusion intake/admissions
• Previous medical and pharmacy benefit experience is required
• Initiating and securing prior authorizations, pre-determination, and appeals
• Ability to interpret payor contract fee schedules based on NDC and HCPCS units
• Ability to effectively handle multiple priorities within a changing environment
• Basic level skill in Microsoft Excel and Word

Benefits:

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program