Implementation Consultant, CRM, Automation, Data, AI

Job Description:

• If you're obsessed with technology and love grinding on complex systems, this is where you'll showcase your technical skills while solving hands-on operational challenges for law firm owners.
• You'll deploy CRM configurations, project management systems, automation workflows, analytics dashboards and AI implementations while identifying business bottlenecks and designing solutions that streamline entire practices.
• At Swans, we are assembling a team of "Avengers": technical problem-solvers who walk into struggling firms, identify the exact operational issues killing their growth, then build and deploy technical solutions that unlock millions in revenue potential for our clients.
• 75% hands-on system design, building & implementation
• 25% operational analysis, consulting & client interaction
• The technical side of the job will have you solve challenges across 5 main areas: CRM systems, Case Management / Project Management systems, Data & Analytics, Automation, and AI.

Requirements:

• Client-ready communication skills - You'll present to law firm staff and senior executives, you will need to translate complex technical concepts to a non-tech-savvy audience
• Systems thinking approach - You naturally see how technical solutions connect to business outcomes, and can solve hard problems autonomously
• Builder mentality - You genuinely enjoy the process of designing, testing, and perfecting systems with high attention to detail
• Technical experience - Proven track record of deploying & configuring CRMs, Project Management systems, Analytics Dashboards, Automation tools (Low-Code/No-Code), and/or AI applications
• Ownership mentality - You like to get your hands dirty and pull through challenges autonomously, you take pride in your work and don't need micromanagement
• Curiosity - You are excited to learn new tools & skills and can do so quickly, you are eager to adapt your approach if someone shows you a better way of solving a problem, you are coachable
• Professional English fluency - You'll advise successful US-based law firms, B2 level at a minimum

Benefits:

• Competitive salary
• Performance-based bonus & promotion path
• Flexible benefits
• Career-defining growth investment: we spent over $200,000 on team development last year – executive coaching, certifications, and training that accelerates your career beyond any traditional path