Icertis Administrator Remote (Boston, MA) Contract
Job Title: Icertis Administrator Location: Remote (Boston, MA) 6-12 Months Contract (W2/C2C) - (Extension Possible) Job Description: We are seeking an experienced Icertis Administrator to manage and support the Icertis Contract Lifecycle Management (CLM) platform. This role will be responsible for system configuration, user management, troubleshooting, and day-to-day administration of the Icertis application. The ideal candidate will possess a deep understanding of contract lifecycle management processes, system configurations, and integration support. Key Responsibilities:
- Administer and manage the Icertis CLM platform, including user roles, permissions, and configurations.
- Work closely with legal, procurement, and business teams to support ongoing contract management needs.
- Maintain system workflows, templates, clause libraries, and metadata fields.
- Monitor and troubleshoot issues related to performance, access, and integrations.
- Collaborate with Icertis support and internal IT to resolve system bugs, release management, and upgrades.
- Support UAT testing and change management processes for new features or configuration updates.
- Create and maintain documentation related to Icertis configurations, processes, and standards.
- Train users on system capabilities, enhancements, and best practices.
Required Skills & Qualifications:
- Overall IT Experience: 9-12+ Years
- 3+ years of hands-on experience administering the Icertis Contract Management platform.
- Solid understanding of contract lifecycle management (CLM) workflows and business processes.
- Experience with configuration tasks in Icertis: workflows, templates, clause libraries, metadata, etc.
- Familiarity with user access control, roles, permissions, and data security in Icertis.
- Strong troubleshooting skills and ability to resolve system issues efficiently.
- Excellent communication and interpersonal skills to support end-users and collaborate across teams.
- Experience working in agile or ticket-based support environments (e.g., Jira, ServiceNow).
Preferred Qualifications:
- Icertis Certified Administrator (if available)
- Experience with Icertis integrations (SAP, Salesforce, DocuSign, etc.)
- Exposure to basic scripting or configuration logic within Icertis
- Prior experience supporting enterprise legal or procurement teams