HR Generalist - Hybrid/ Remote

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With over 40 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products. In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team! Position Description The HR Generalist plays a key role in delivering HR services and supporting the employee experience across the organization. This role is anchored in benefits administration and HR operations, while providing exposure to broader HR generalist responsibilities including employee relations, talent processes, and HR business partnership. The ideal candidate is highly organized, analytical, customer-focused, detail-oriented, and comfortable managing multiple systems and deadlines. This role is designed to expand in scope over time, providing the opportunity to grow into broader HR Generalist and HR Business Partner responsibilities. Key Competencies Required to be Successful as a Human Resources Generalist:

Benefits

Administration (Primary Focus)

• Administer day-to-day U.S. benefits operations, ensuring accuracy, compliance, and a high level of employee service
• Manage monthly benefits billing and reconciliation, partnering with Payroll and Finance to investigate and resolve discrepancies
• Maintain accurate benefit enrollments across HRIS and carrier systems, including life, disability, and voluntary benefits
• Process and track Evidence of Insurability (EOI) and eligibility-related requirements
• Serve as a primary point of contact for employee benefits inquiries, resolving issues in partnership with brokers and vendors
• Coordinate key benefits processes including new hire enrollment, life events, and annual open enrollment
• Partner with vendors, brokers, and internal stakeholders to address escalations, system issues, and plan administration needs
• Support benefits-related compliance activities, including audits, reporting, and regulatory requirements
• Prepare and maintain employee-facing benefits communications and documentation
• Monitor data integrity across HRIS, payroll, and vendor systems, proactively identifying and resolving discrepancies.
• Contribute to process improvements that enhance efficiency, accuracy, and the overall employee experience

HR Business Partnering & Employee Experience Employee Relations

• Serve as a first point of contact for employee relations inquiries, escalating complex issues as needed
• Conduct initial intake and documentation for employee concerns
• Support investigations and resolution tracking

Talent & Performance Support

• Support performance management processes including goal setting and reviews
• Partner with managers on basic coaching guidance and HR best practices
• Support internal mobility and job change processes beyond just admin execution

Recruiting Partnership

• Partner with Recruiting to support hiring processes (offer coordination, onboarding, candidate communication)
• Participate in onboarding program enhancements

ESOP Administration & Employee Support

• Serve as a contact for employee and retiree ESOP inquiries
• Partner with ESOP administrators and third-party vendors to ensure accurate account maintenance and distributions
• Support communication and education efforts to help employees understand ESOP benefits and value
• Assist with annual ESOP statements, distributions, diversification elections, and retiree support processes
• Coordinate with Payroll, Finance, and external administrators to resolve discrepancies or participant issues
• Contribute to ESOP education strategies to enhance employee engagement and retention

HR Systems, Vendor Management & Compliance

• Manage HRIS and benefits system data integrity, ensuring accurate records and data flow across payroll and vendor platforms
• Monitor, investigate, and resolve data discrepanc