[Hiring] Senior Manager, National Account Agency Operations @GEICO
Role Description GEICO seeks highly motivated and experienced Sr. Manager, National Account Agency Operations to join our team. The successful candidate will directly report to a National Account Director and will be responsible for working within a discrete group of key accounts and creating and implementing strategic account plans to increase sales profitability, written premium and policies in force. This exciting role will have a direct influence and impact on GEICO's market share in America’s largest agencies.
- Manage account call center locations, assist with broad reach and other electronic group training and advancement campaigns.
- Develop and maintain strong working relationships with key account location managers, producers and account influencers to influence preference for GEICO and their affiliate products.
- Build, execute and present location specific strategic account plans, and forecasts to achieve company objectives and sales targets supporting the NA Director strategic roadmap for specific accounts and products.
- Possess executive communication and negotiation skills and a strong ability to collaborate and build relationships with customers and internal teams from corporate headquarters to regional to individual office locations.
- Responsible for working with all GEICO product lines i.e. Private Passenger Auto, Commercial Auto & Trucking.
- Collaborate with the GEICO distribution and process teams to share and execute growth strategies, provide process guidance, and engage National Account agency locations.
- Facilitate calibration sessions with Field and Inside sales resources to build consistency on the execution of NA account strategies, call subject consistency and other growth/quality initiatives.
- Coordinate sales strategies clearly and accurately with AOM field counterparts to ensure NA account strategies are cascaded appropriately into all relevant deployments.
- Communicate regularly with customers and GEICO Field and Inside sales leadership to proactively identify and address any concerns or issues while maintaining excellent customer service.
- Collaborate closely cross-functionally with internal teams such as service, underwriting, sales support, and IT to ensure roadmaps and communication for key initiatives and projects remain aligned and well distributed to key function team members.
- Establish additional target agencies with similar operating characteristics as resources and experience allow.
- Monitor and report on sales performance, identifying areas for improvement and recommending appropriate actions to remediate performance.
- Work with your Director to establish staff execution plans to grow production to goals in assigned locations, and territories/states.
- Support and execute innovative and practical solutions with go-to-market strategies across all sales deployment groups for commercial and personal lines products.
- Regularly monitor Agency onboarding and enablement, collecting and elevating opportunities to improve the agent experience, driving preference and sales.
Qualifications
- 3+ years of experience as a sales resource involved with large, complex customers.
- Bachelor's degree in a business or related field.
- Proven track record of successfully developing and translating sales strategy into results.
- Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve both short-and-long term strategic goals.
- Attention to detail and ability to adapt to ongoing change.
- Exceptional written, verbal communication and presentation skills.
- Compliance with GEICO’s driving standards and/or policy.
Requirements
- 7+ years of experience in the personal and commercial lines and related coverages in all sizes and shapes of agencies.
- MBA or similar advanced degree is preferred.
Benefits
- Annual Salary: $121,975.00 - $189,625.00.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility - We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.