[Hiring] RN Telephone Triage Nurse @Call 4 Health

Role Description We are seeking experienced Registered Nurses with an active Compact State RN License plus multiple state licenses. Candidates with active IL, MA, NY, MN, and DC licenses are highly preferred. Additional active licenses in CA, NV, OR, AK, CT, and MI are required. Applicants must have open availability and flexibility to work days, nights, weekends, and rotating schedules based on business needs. The Registered Nurse (RN) will play a crucial role as a physician extender within the healthcare team, operating in a remote capacity. In this role, the RN will support providers by:

• Efficiently managing Electronic Health Records (EHR)
• Addressing patient inquiries
• Delivering clinical guidance to ensure optimal patient care

This position involves:

• Responding to calls for a multi-state nurse triage telephone service
• Managing inbound and outbound patient calls
• Triage patient needs
• Conducting follow-ups
• Facilitating effective communication among healthcare professionals and patients

Qualifications

• Bachelor’s or Associate’s Degree in Nursing
• Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
• Previous telephone triage experience using electronic triage systems

Requirements

• Track and respond to calls for a multi-state nurse triage telephone service
• Provide clinical assessment based on established protocols and triage patients by phone or through patient portal
• Provide administrative support and perform clinical tasks such as medication prescription refills
• Facilitate referrals and collaborate on addressing prior authorization requests
• Participate in Remote Patient Monitoring (RPM) initiatives
• Screen and qualify patients for clinical trials
• Carry out additional responsibilities as needed to assist the healthcare team

Benefits

• Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and leadership
• Leadership: Proactive in stepping up to lead, capable of motivating colleagues, and sharing knowledge for the enhancement of team performance
• Customer Service: Exceptional empathy, patience, and active listening skills to understand and address patient needs effectively
• Quality: Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology
• Organization and Time Management: Highly organized, capable of handling and documenting at least four calls per hour during peak times

Physical Requirements

• Ability to sit for extended periods, talk, and engage in active listening without visual contact with patients
• Occasional standing and the use of hands for operating office equipment
• Ability to hear in normal range and wear a headset/earpiece
• Good visual acuity to read computer screens, scripts, forms, etc.
• Able to work remotely at home in a private HIPAA compliant workspace
• Able to house company equipment needed to perform job
• Broadband Internet Access
• Participation (via telephone or video) in staff meetings

Work Environment

• Able to thrive in a fast-paced environment
• Demonstrated capability to maintain professional relationships with diverse personalities
• Must be flexible and adaptable to change, managing stress effectively
• May require occasional overtime or adjusted start times