Hiring Now: Remote Customer Success Manager, Amazon Robotics

Position at a Glance:

• Company: Workwarp
• Location: Remote
• Position: Remote Customer Success Manager, Amazon Robotics, Fulfillment
• Compensation: a competitive salary
• Start Date: Immediate openings available

  Customer Success Manager, Amazon Robotics, Fulfillment Job ID: 2873768 | Amazon.com Services LLC Apply now DESCRIPTION Job summary Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching site leaders on operational best practices, robotics systems and tools. You will work directly with operations leaders at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology and processes. You will identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders from Global Robotics and Central Operations to ensure North America operations, engineering, support, and other organizations become self-sufficient with Amazon Robotics technologies. You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of support initiatives for the customer. You will own and drive execution excellence for your portion of the end-to-end support model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross-functional business units. At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth s most customer-centric experiences. Key job responsibilities  Develop and implement mechanisms and processes to enable your team to scale with a growing AR network, build subject matter expertise, and innovate to address the needs of operations and AR customers.  Auditing adoption and improving effectiveness of safe and effective AR operational best practices within your portfolio or subject matter area of expertise.  Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in fulfillment network  Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations launch of new robotic systems and continuous improvement initiatives.  Identifying requirements and capturing  voice of the customer product/service feedback to influence product design and development priorities.  Coaching site leaders on AR best practices and robotics systems and tools.  ~25-30% travel expected BASIC QUALIFICATIONS  Bachelor s degree in Engineering and/or relevant experience  6+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams  Experience managing multiple high-priority tasks simultaneously  Knowledge and/or working experience with analytical tools (sql, Excel, tableau) PREFERRED QUALIFICATIONS  Masters degree in Engineering and/or MBA  Strong problem-solving and analytical skills  Experience with Lean, Six Sigma, or other continuous improvement methodologies  Experience with robotics hardware, software, and/or system troubleshooting  Experience in BI and analytical tools including Tableau, SQL, and R/Python the pay range for this position is $138,300 $187,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This informati