[Hiring] Impact Director @AMIRA LEARNING INC

Role Description The Impact Director is accountable for driving measurable student and district outcomes, ensuring long-term partnership health and executive alignment, and securing sustainable revenue growth through world-class retention and expansion. This senior role combines executive relationship management with regional strategy and pod leadership.

Responsibilities

• Strategic Account Leadership:

Own the overall health, success, and commercial outcomes for all districts within the regional Pod. Develop and execute comprehensive, long-range strategic account plans for each district.

• Executive Partnership Management:

Build and maintain trusted-advisor relationships with senior district leadership, including Superintendents, Assistant Superintendents, Chief Academic Officers, and School Board members.

• Pod Leadership & Management:

Lead the Impact Pod as a unified team. Set clear goals, facilitate collaborative planning, remove obstacles, and ensure the pod is operating efficiently and effectively to serve its Districts.

• Risk Mitigation:

Mine for high-level customer concerns and issues, getting ahead of problems by tracking early-warning signs throughout the customer lifecycle and mitigating them creatively and thoroughly.

• Value Realization & ROI:

Proactively and consistently demonstrate the educational and financial return on investment (ROI) of Amira to district stakeholders through formal Executive Business Reviews (EBRs) and informal strategic check-ins.

• Commercial Ownership:

Hold ultimate accountability for the pod's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) target (post 18 months). Drive the renewal strategy and identify and qualify expansion opportunities in partnership with the District Coordinator and Regional Manager (Account Executive).

• Voice of the Customer:

Serve as the primary advocate for the districts within Amira, synthesizing feedback on product, services, and strategy to inform the broader organization.

Qualifications

• 8+ years of experience in customer success, account management, or school district leadership (e.g., as a Principal, Superintendent, or District Administrator).
• Proven track record of managing and growing a multi-million dollar book of business in a SaaS environment.
• Proven track record of high (85%+) gross renewal rates.
• Deep understanding of K-12 education systems, including funding cycles, decision-making processes, and key political dynamics.
• Exceptional executive presence and communication skills; comfortable presenting to C-level audiences.
• Strong leadership skills with experience managing a team.
• Network of educators within the region, particularly at the C-suite level, who can speak to your excellent work.
• There will be significant travel associated with this role.

Key Performance Indicators (KPIs)

• Gross Renewal Rate (GRR)
• Net Revenue Retention (NRR) after 18 months post-sale
• Portfolio-level Customer Health Score
• Executive-level engagement (e.g., number of EBRs conducted with Superintendent-level contacts)
• Usage at dosage customer performance

Benefits

• Competitive Salary
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• Cutting-edge work
• The opportunity to help children around the world reach their full potential