[Hiring] HR People Services Specialist II @Labcorp

Role Description Labcorp is seeking a remote HR People Services Specialist to join our team! Work Schedule: M-F 8:00 a.m. – 5:00 p.m. Pacific Time

• Resolves complex HR inquiries from employees through case management, telephony, chat, and appointment bookings.
• Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs).
• Drives completion of complex, time-sensitive activities to meet deadlines.
• Provides policy guidance and advanced assistance on HR process navigation for employees.
• Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience.
• Mentors and provides guidance to team members, creates/maintains training content (e.g. job aides), facilitates training sessions, and supports onboarding for new People Services team members.
• Drives compliance with global policy and labor laws, documentation standards, process, and data audits.
• Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects.
• Supports global HR Projects.
• Other HR Support as needed.

Qualifications

• 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR
• 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.

Requirements

• 1 or more years' experience using HR Systems and tools including Workday and ServiceNow.
• 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling.
• Strong command of English language, both written and verbal.
• Advanced issue resolution, problem-solving, and decision-making skills.
• Basic knowledge and understanding of AI tools.
• Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality.
• Strong analytical skills.
• Excellent communication skills.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.