[Hiring] Health Coach/Virtual Group Visit Coordinator @Mass General Brigham

Role Description The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. The HWC/VGVC will work closely with primary care providers and patients to set behavior change goals both in a group setting and with patients 1 on 1. This role includes patient follow up, providing educational materials to patients, collaborating on workflows, and assisting patients with scheduling appointments.

Qualifications

• Experience in health promotions/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, and diabetes (2-3 years preferred).
• Bachelor's Degree Related Field of Study: Required.
• The National Board Certified Health and Wellness Coaching (NBC-HWC) Certification: Required.

Requirements

• Excellent customer service skills.
• Excellent listening skills.
• Outstanding communication skills in all formats - virtual, phone, electronic, in-person.
• Strong clinical and analytical skills in assessing patient health needs, including medical, social and behavioral health aspects.
• Ability to multitask and change priorities to best meet patients’ and teams’ needs.
• Proven ability to handle sensitive information in a discrete manner.
• Proven ability to work independently and as part of a team.
• Proven ability to perform well under pressure and in an ever-changing environment.
• Self-starter; ability to organize and prioritize tasks.
• Ability to innovate, think outside of the box and improve processes.
• Competent with Zoom as well as Microsoft Office desktop applications; familiar with database management software.
• Competency using the Internet to conduct research as needed.
• Proven level of professionalism to interact effectively with all levels of administration.
• Basic knowledge of chronic diseases, especially hypertension, hypercholesterolemia, diabetes, and pre-metabolic syndrome.
• Knowledge in fitness and nutrition preferred.
• Ability to learn and understand medical terminology and organizational departments and divisions to effectively collaborate with clinical colleagues and schedulers.

Benefits

• Comprehensive benefits package.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

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