[Hiring] Health Coach/Virtual Group Visit Coordinator @Mass General Brigham
Role Description The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. The HWC/VGVC will work closely with primary care providers and patients to set behavior change goals both in a group setting and with patients 1 on 1. This role includes patient follow up, providing educational materials to patients, collaborating on workflows, and assisting patients with scheduling appointments.
Qualifications
- Experience in health promotions/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, and diabetes (2-3 years preferred).
- Bachelor's Degree Related Field of Study: Required.
- The National Board Certified Health and Wellness Coaching (NBC-HWC) Certification: Required.
Requirements
- Excellent customer service skills.
- Excellent listening skills.
- Outstanding communication skills in all formats - virtual, phone, electronic, in-person.
- Strong clinical and analytical skills in assessing patient health needs, including medical, social and behavioral health aspects.
- Ability to multitask and change priorities to best meet patients’ and teams’ needs.
- Proven ability to handle sensitive information in a discrete manner.
- Proven ability to work independently and as part of a team.
- Proven ability to perform well under pressure and in an ever-changing environment.
- Self-starter; ability to organize and prioritize tasks.
- Ability to innovate, think outside of the box and improve processes.
- Competent with Zoom as well as Microsoft Office desktop applications; familiar with database management software.
- Competency using the Internet to conduct research as needed.
- Proven level of professionalism to interact effectively with all levels of administration.
- Basic knowledge of chronic diseases, especially hypertension, hypercholesterolemia, diabetes, and pre-metabolic syndrome.
- Knowledge in fitness and nutrition preferred.
- Ability to learn and understand medical terminology and organizational departments and divisions to effectively collaborate with clinical colleagues and schedulers.
Benefits
- Comprehensive benefits package.
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs designed to celebrate contributions and support professional growth.