[Hiring] Consultant EVIP Relocation @Anywhere
Role Description The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to:
- Providing 24/7 availability
- Administering relocation policy/program including full scope of outsourced domestic and/or international services
- Maintaining a reduced caseload while ensuring client needs are met in a timely efficient manner through delivery of excellent service
Preference is for both domestic and international experience, but either will be considered.
Qualifications
- Minimum 2 years Domestic Homesale and/or International experience required
- Bachelor degree or 3 years experience in the customer service relocation industry required
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven top block service history required
- Demonstrated leadership skills required
Requirements
- Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
- Perform exemplary, high-touch service through:
- Timely, proactive communication and caseload management
- Reduction of touch points between customer and suppliers
- Coordination between suppliers to avoid duplication of customer document submission
- 24/7 accessibility
- Assistance with completing customer’s needs assessment and required documentation
- Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
- Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
- Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
- Conduct weekly updates with suppliers and support groups servicing assigned caseload
- Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
- Ensure data integrity in all CARTUS systems
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
- Participate in special projects as needed, including client presentations, client/supplier training
Company Description
Cartus is an industry leader in global talent mobility and corporate relocation services, managing all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process.
- Supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies
- Offers domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions
- Provides international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions
- Cartus is a subsidiary of Anywhere Real Estate Inc.