Healthcare Insurance Customer Support Specialist

Location: Remote – Must reside in Florida or Kentucky and be available to work Eastern or Central Time Zone business hours Schedule: Full-Time; shift schedules vary between 07:00am - 07:00pm CST. Pay: $17.00–$21.00/hour (Based on experience) Are you passionate about helping others and experienced in healthcare customer support? We're seeking a Healthcare Insurance Customer Support Specialist to join our growing team supporting healthcare providers and Veterans. This role is ideal for someone who thrives in a fast-paced call center environment, enjoys problem-solving, and has a strong understanding of healthcare insurance. Training: Comprehensive paid 6+ week training program provided to ensure your success.

What You'll Do

• Handle a high volume of inbound and outbound customer service calls.
• Conduct provider outreach and referral-related calls.
• Assist healthcare providers and Veterans with questions regarding benefits, referrals, authorizations, and healthcare services.
• Research and resolve complex inquiries using multiple internal systems and databases.
• Accurately document all customer interactions while maintaining quality and compliance standards.
• Guide callers through online portals and self-service tools to improve the customer experience.
• Meet established productivity, quality, and schedule adherence metrics.
• Collaborate with internal teams to resolve escalated issues.
• Participate in ongoing training and continuous process improvement initiatives.
• Support quality assurance efforts to enhance provider and Veteran experiences.
• Mentor new team members and share best practices when needed.

Required Qualifications

• High School Diploma or GED.
• Minimum of 1 year of corporate customer service experience.
• Healthcare insurance experience is required.
• Experience handling both inbound and outbound calls in a call center environment.
• Excellent communication, active listening, and problem-solving skills.
• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Must reside in Florida or Kentucky.
• Must be available to work Eastern or Central Time Zone business hours.

Preferred Qualifications

• Experience supporting healthcare providers or referral management.
• Knowledge of healthcare benefits, insurance verification, referrals, and authorizations.
• Experience using Microsoft Office (Outlook, Word, and Excel).
• Prior military experience or experience serving Veterans is a plus.