Guest Service Representative - Friday, Saturday, & Sundays + Events
Nothing Bundt Cakes is committed to bringing joy to guests and communities through their delicious cakes. The Guest Service Representative plays a vital role in creating a welcoming environment, ensuring guest satisfaction, and efficiently processing orders while maintaining a clean bakery presentation.
Responsibilities
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Bundtastic Rewards App to benefit from special promotions and remain connected
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation
- Assists the Crafter in preparing cake decorations and packaging supplies as needed
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
- Maintains a consistent work attendance and punctuality record
Skills
- Applicants must be 16 years of age or older
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
- Enjoys interacting with diverse people and excels at providing a superior guest experience
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
- Is diligent, organized and self-motivated
- Has the ability to understand and carry out oral and written instructions and request clarification when needed
- Is comfortable with new technology and has the ability to operate a point-of-sale system
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
- Has the capacity to stand for extended periods of time and work in a fast-paced environment
- Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands
- Must have transportation
- Previous guest service experience at a bakery, restaurant or retail store is a plus
Benefits
- Employee discounts
- Flexible schedule
Company Overview