Geographic GTM-BD, Amazon Connect, WW GTM & Business Development, Connect
About the position This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Amazon Connect is seeking a results-driven Business Development professional to join the Geographic Go-to-Market (GTM) Business Development team. In this role, you will drive the adoption and revenue growth of Amazon Connect - AWS's cloud-based contact center solution - within your assigned geographic territory. You will work directly with AWS field sales teams, customers, and partners to identify opportunities, develop pipeline, and accelerate deal cycles. This is a quota-carrying role that requires a blend of technical acumen, sales expertise, and the ability to articulate the business value of modern contact center transformation to C-level and operational stakeholders.
Responsibilities
- Own and execute the go-to-market strategy for Amazon Connect within your assigned geographic territory, driving pipeline generation and revenue attainment against quota targets
- Partner with AWS Account Managers, Solutions Architects, and Partner teams to identify, qualify, and progress Amazon Connect opportunities across enterprise and mid-market customers
- Conduct discovery with customers to understand their contact center challenges, map business outcomes to Amazon Connect capabilities, and position differentiated value propositions
- Develop and deliver compelling customer-facing presentations, demos, and business cases that articulate the ROI of migrating to Amazon Connect
- Build and maintain a healthy pipeline through proactive outreach, event follow-up, partner engagement, and collaboration with marketing on demand generation campaigns
- Serve as the Amazon Connect subject matter expert within your geography, educating field teams and enabling them to identify and surface contact center opportunities
- Collaborate with Product, Professional Services, and Partner teams to ensure successful customer outcomes and drive expansion within existing accounts
- Track and report on territory performance metrics including pipeline coverage, win rates, deal velocity, and revenue attainment through CRM and business review mechanisms
- Contribute to the development of scalable sales plays, battle cards, and enablement content that can be leveraged across the broader GTM-BD team
- Represent Amazon Connect at regional industry events, trade shows, and customer workshops to build awareness and generate demand
Requirements
- 5+ years of professional or military experience
- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience
- Bachelor's degree
- Experience selling enterprise software or cloud-based applications
Nice-to-haves
- Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate
- Experience interpreting data and making business recommendations
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)