Fullfillment Specialist

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. Position Summary ARB is seeking an experienced and detail oriented Fulfillment Specialist to oversee the fulfillment of our newest product, Modo Boxes. You will be responsible for overseeing and executing on the manual fulfillment of prizes. Essential Functions Receive digital tickets and fill prizes according to source and procedures Communicate with players regarding prizes as needed including inquires and delivery status Ensure internal knowledge base articles are up to date according to process for Modo Box redemption Provide reporting information upon request Utilize previous experience to provide feedback and recommendations to optimize and maximize fulfillment efforts Required Knowledge, Skills, and Abilities Previous eCommerce fulfillment experience required Supervisory experience is preferred Strong analytical skills with the ability to interpret data and make data-driven recommendations. Excellent communication and interpersonal skills, with the ability to provide constructive feedback effectively. Strong organizational and time management abilities. Empathetic and player-focused mindset. Proactive problem-solver with a passion for improving processes and player experiences. Ability to work cross-functionally while being an advocate for our players, and your team. Excellent written and verbal communication skills, including the ability to communicate complex/technology issues simply. Serves as an effective subject matter expert to cross-functional teams. Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.