Freight and Logistics Coordinator - Freelance, Remote

Freight and Logistics Coordinator - Freelance, Remote Our client is a U.S.-based, full-service freight forwarder with over four decades of experience delivering reliable air, ocean, and ground logistics. They serve a wide range of industries and are known for trust, operational excellence, and technology-enabled service. The majority of their business comes from referrals, reflecting their commitment to results and customer-centric solutions. This role exists to streamline and professionalize the end-to-end rate request and quoting workflow, ensuring customers receive timely, accurate, and reliable pricing options. By balancing cost and carrier/service reliability, the Coordinator will help protect margins, increase quote-to-book conversions, and sustain strong customer relationships. The company is growing and needs a proactive contributor who can operate independently while keeping internal stakeholders informed. The Impact You'll Make Rate Request Management: Acknowledge receipt of customer rate requests via email. Reach out to appropriate contacts (carriers, partners, internal teams) to obtain pricing. Compare options from multiple sources to identify the best fit. Evaluate trade-offs between lowest cost and reliability/transit/service. Prepare and send quotes back to customers; document key assumptions. Client and Internal Communications: Manage email correspondence with existing and potential clients. Handle limited inbound and outbound calls with customers and the internal team. Coordinate internal check-ins with the sales manager and share progress updates. Conduct timely follow-ups and maintain strong customer relationships. Pricing Accuracy and Documentation: Ensure quotes are accurate and complete (accessorials/surcharges as applicable). Maintain organized records of quotes, responses, and outcomes for visibility. Flag risks, exceptions, or service concerns and recommend alternatives. Tools and Process Execution: Use Magaya for shipment-related records, documentation, and status updates as directed. Use Microsoft Office Suite to prepare spreadsheets, emails, and documents. Follow the provided walkthrough/SOP and suggest process improvements where helpful. Ownership and Reliability: Work independently, prioritize multiple requests, and meet turnaround SLAs. Exercise sound judgment when balancing price vs. reliability; escalate when needed. Consistently deliver on commitments and uphold high standards of professionalism. Skills, Knowledge and Expertise Required: Hands-on experience in U.S. freight/logistics, with strong preference for freight forwarding (not entry-level). Solid knowledge of freight forwarding terminology and shipping processes. Demonstrated ability to source, compare, and evaluate freight rates across options. Professional email management and phone communication experience (inbound/outbound). Proficiency with Microsoft Office Suite and the ability to quickly get up to speed in Magaya. Your superpowers are... Proactive, takes initiative, and anticipates next steps without waiting for prompts. Strong judgment and critical thinking; balances cost with service reliability. Detail-oriented, organized, and consistent with follow-through. Excellent written and verbal English communication. Customer-centric, calm under pressure, and dependable in a remote setting. WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. Internet speed of at least 40MBPS Headset with an extended mic that has noise cancellation and a webcam Back-up computer and internet connection Quiet, dedicated workspace at home You should apply if... You thrive in pricing/quoting workflows and enjoy comparing options to find the best solution. You're comfortable managing an inbox, making/receiving calls as needed, and keeping stakeholders updated. You work well independently, take accountability for outcomes, and value accuracy and reliability. You can work U.S. East Coast hours and appreciate a culture focused on trust, results, and continuous improvement. What to expect... Work Setup: Remote position Must have a reliable internet connection and a quiet workspace Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: 40 hours per week Monday–Friday, 9:00 am–5:00 pm EST Compensation: $7 per hour No benefits package included