Forward Deployed Engineer II
SUMMARY As a Forward Deployed Engineer II at Rackspace Technology, you will work closely with enterprise customers and internal teams to support the design, development, and deployment of AI-powered solutions. This role provides an opportunity to build hands-on experience across AI engineering, data integration, and customer engagement while learning from senior architects and engineers. You will assist in translating customer business requirements into technical solutions and contribute throughout the solution lifecycle, from discovery and prototyping to deployment and optimization. RESPONSIBILITIES Participate in customer discovery sessions to understand business challenges, use cases, and data requirements. Support the design and implementation of AI solutions under the guidance of senior engineers and architects. Assist in developing proof-of-concepts (POCs) and prototypes to demonstrate business value. Contribute to the development of AI workflows, retrieval-augmented generation (RAG) solutions, and knowledge management applications. Help build and maintain data pipelines for structured and unstructured data sources. Assist with model evaluation, testing, tuning, and performance optimization activities. Support integration efforts across enterprise systems such as CRM, ERP, databases, and cloud platforms. Create and maintain technical documentation, architecture diagrams, and deployment guides. Participate in solution testing, troubleshooting, and production support activities. Collaborate with cross-functional teams including platform engineering, product management, and delivery organizations. Conduct technical research on emerging AI technologies, tools, and best practices. Build relationships with customer technical teams and provide technical updates during project execution. Contribute to internal knowledge sharing, reusable assets, and process improvements. QUALIFICATIONS Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or related field. Masters preferred. 2–4 years of experience in software engineering, data engineering, cloud engineering, AI/ML, or related technical disciplines. Exposure to customer-facing projects, consulting engagements, or technical support roles preferred. Working knowledge of Python and modern software development practices. Familiarity with AI/ML concepts, large language models (LLMs), prompt engineering, or generative AI technologies. Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. Exposure to DevOps tools and practices including Git, Docker, CI/CD pipelines, or Kubernetes. Strong analytical, problem-solving, communication, and documentation skills. Ability to work collaboratively in a fast-paced environment and adapt to changing customer requirements. Willingness to travel occasionally for customer engagements (up to 25%). Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $78,074.00/year in our lowest geographic market up to 114,546.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.