Firstmark Collections Recovery Specialist II - Remote - Start April 13th!!
About the position Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Collect delinquent student loans to protect assets. Manual outbound collection attempts are initiated via auto-dialer. Initiate a small percentage of incoming calls. Starting pay rate of \$15.75 per hour. In addition, there is a commission plan of up to \$1,250 per month. To be eligible for this role you must reside within a 60 mile radius of Lincoln, NE or Brownsville, TX
Responsibilities
- Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
- Contribute to Continuous Process Improvement
- Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
- Determine the most appropriate plan of action to resolve past due accounts.
- Strong negotiation will be used to establish borrower payment plans
- Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
- Update demographic and other additional information on borrower accounts via the servicing system
- Perform additional collection activities related to collections documents and reports
Requirements
- High school degree or equivalent required.
- 2 year customer service, collection and general work experience preferred.
- Customer focused
- Analytical skills
- Strong oral communication skills
- Listening comprehension, reading comprehension
- Intermediate math
- Attention to detail
- Customer service orientation
- PC skills
- 10 key proficient
Benefits
- medical
- dental
- vision
- HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- a robust wellness program