Field Service Sales Manager
Description Title: Field Service Sales - Territory Manager FLSA Status: Exempt Shift: 1st Reports to: VP of Sales – Service Department: Employment Status: Full-Time Supervisory Responsibilities: No Location: Various Date Created/Last Evaluated: 6/18/2024
Summary
As the Field Service Sales - Territory Manager, you will excel in customer service by driving the sales of new service agreements. Your responsibilities will include managing designated territories and building and nurturing customer relationships aimed at securing both immediate service requirements and long-term maintenance agreements. Qualification Requirements To succeed in this role, you should have prior sales experience, ideally in the commercial energy or utility service industry, including parts and/or service. You must have a strong sense of urgency and a commitment to providing superior customer service. The ability to work independently within an assigned territory is essential. The following requirements represent the necessary knowledge, skills, and abilities for this position.
Minimum Qualifications
JOB DESCRIPTION High school diploma or equivalent. Prior sales experience. Industry experience in power generation equipment service/sales or a similar field preferred but not mandatory. · Bachelor’s Degree: Preferably in business, marketing, engineering, or a related field. Some positions may accept equivalent experience in lieu of a degree. Knowledge, Skills and Abilities · Mechanical / Electrical aptitude, self-motivated · Adequate knowledge of commercial engine products, recommended maintenance schedules, and technical experience to support service sales. · Ability to express ideas and influence others in a positive manner to accomplish work goals · Ability to work with limited supervision and in a team atmosphere · Experience working an assigned territory Essential Functions · Engage in consistent cold calling to attract new customers, thereby increasing service sales and market share within the assigned territory, which may include engineers, contractors, utilities, and end users · Conduct site audits, assess customer equipment technically, and prepare service-related proposals. · Maintain accurate customer call lists, opportunity pipeline, and forecasts using Customer Relationship Management (CRM) software. · Foster positive relationships with both external and internal customers by addressing their concerns promptly and providing necessary justification material when needed. · Identify and qualify sales opportunities, effectively communicate the opportunities to the executive management team. · Communicate any significant active or potential concerns to the manager and relevant parties. · Uphold a consistently positive, productive, and professional work ethic. · Demonstrate proficiency in MS Word, Excel, and PowerPoint software. · Possess excellent verbal and written communication skills. · Fulfill any additional responsibilities as assigned by the manager. Physical Demands · In the execution of job responsibilities, the employee will frequently engage in activities such as standing, sitting, talking, hearing, and utilizing hands and fingers to operate computer and telephone equipment. Additionally, the employee may need to reach, stoop, climb, and kneel to gather necessary information for proposal creation.
- Some lifting, ranging from light to moderate, may be required.
Ability to uphold the stress of routinely travel via vehicle or air with occasional overnight trips Work Environment · The working environment may entail prolonged exposure to inclement weather conditions such as rain, extreme heat, or cold during customer cold calls. Additionally, there may be periods of heightened noise levels while inspecting and operating customer equipment, as well as potential exposure to electrical shock. Other environmental factors may include exposure to toxic or caustic chemicals, wet and/or humid conditions, vibration, and proximity to moving mechanical parts. The statements above aim to outline the typical tasks and level of work carried out by individuals in this role. They are not exhaustive and do not encompass all responsibilities, duties, and skills necessary for the position. Additional duties may be assigned to employees at any time