Field Service Engineer- Chicago
Make an Impact from Day One At SCIENION, you’ll work hands-on with advanced life science technologies that help customers push the boundaries of research and innovation. As a Field Service Engineer, you will install, maintain, and optimize high-precision systems across North America. You’ll be the trusted technical expert customers rely on to keep critical instruments performing at their best. This is a highly autonomous, field-based role with extensive travel, strong customer interaction, and visible impact on service quality. If you enjoy solving complex technical challenges and being the face of a cutting-edge technology company, this is a role where you can make a real difference. Who We Are SCIENION is a leader in precision dispensing technologies supporting advanced life science applications. Our portfolio includes innovative systems from SCIENION and CELLENION used in research and production environments. We operate internationally across Europe, the US, Asia, and the Middle East. Our culture combines technical excellence, collaboration, and a strong customer focus.
About the Role
Field-based engineering position supporting customers across the UK, Ireland, and Nordic region. Hands-on responsibility for system installation, preventive maintenance, repairs, and performance optimization. Key technical liaison between customers and internal development and support teams. Opportunity to contribute across additional regions supported by SCIENION when needed.
What You Will Do
Install and set up SCIENION and CELLENION systems at customer sites. Perform preventive maintenance, troubleshooting issues, and complete on-site or remote repairs. Deliver customer training, provide technical support, and represent SCIENION at conferences. Prepare technical quotations, service reports, and ISO-compliant documentation. What We Are Looking For Bachelor’s degree in an engineering discipline or a comparable technical qualification. At least 3 years of experience in field service, technical support, or a related in-house service role. Strong problem-solving ability, hands-on engineering skills, and a proactive mindset. Excellent communication skills, customer-facing confidence, and willingness to travel up to 60%.
Preferred Qualifications
Experience supporting electromechanical, electronic, biomedical, or automation-based systems. Background in a customer-facing technical role within life sciences or a related industry. Valid driver’s license and access to a car for regional travel. Role Details Permanent, full-time position. Remote home-office setup with a field-based working model. Travel across North America and occasionally globally. Reporting line into the Global Service and Support organization. Compensation and Benefits: The base salary range for this position is $86,000-$108,000. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more. BICO leverages a global portfolio of pioneering brands fusing automation, intelligence, and data to unlock scientific discovery at scale in pharma and biotech. With 53,600+ instruments installed in over 65 countries, BICO products, software, and solutions are found in more than 3,500 laboratories, including the world’s top 20 pharmaceutical companies, and have been cited in over 13,000 publications. BICO strives towards the vision to enable life-science labs to accelerate the discoveries that change lives. BICO is listed on Mid-Cap, Nasdaq Stockholm under BICO. www.bico.com