Experienced Technical Customer Support Specialist – Vacation Rental Industry Expert
At careerzynith, we're revolutionizing the vacation rental industry with our innovative software, empowering property owners and managers to efficiently manage and market their rental businesses online. As a fast-growing company with over 350 international team members from more than 60 different nationalities, we're looking for a talented Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean.
About careerzynith
careerzynith is a dynamic and international company founded in the heart of sunny Barcelona. We're a team of passionate professionals who are committed to creating a workplace where everyone feels heard and valued. Our platform is designed to simplify the vacation rental process, and we're constantly innovating to meet the evolving needs of our customers.
The Role
As a Technical Customer Support Specialist at careerzynith, you'll be the go-to expert for our customers, providing technical support, troubleshooting complex issues, and ensuring high customer satisfaction through exceptional service. You'll work closely with our customers to resolve their technical queries, assist them in connecting careerzynith with major reservation platforms, and investigate and solve connection issues whenever possible.
Key Responsibilities:
* Provide guidance to users on different connection types
- Proactively troubleshoot complex technical issues with clients related to our platform integrations
- Take appropriate action and guide customers to resolve their issues
- Respond to requests for assistance via email, tickets, or chats
- Deliver excellent customer service, ensuring high satisfaction
- Maintain strong client relationships through phone, chat, email, and screen-sharing support
- Report customer feedback and issues to relevant teams and follow up as needed
What Makes You a Great Fit:
* Experience in technical customer support or a similar role
- Strong verbal and written communication skills in English
- Patience, attention to detail, and strong logical thinking
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
- Positive attitude and a strong sense of responsibility
- Eagerness to learn about technology
- Availability to work in weekends
How Can You Earn Extra Bonus Points:
* Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!
Why You'll Love Working at careerzynith:
* You'll be part of a growing, dynamic company with a truly international team
- We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives, and skills in our team
- We're committed to creating a workplace where everyone feels heard and valued
- You'll have the freedom to work from home and enjoy a great culture and working environment with an international team of over 60 different nationalities
- You'll have opportunities to travel to our yearly team-building events at company expense
- You'll have the chance to boost your earning potential with our referral program that offers paid compensation
- You'll have endless opportunities for growth and development in a career adventure
- You'll have the chance to spice up your remote work routine with a dash of fun through virtual team activities
What's in It for You:
* The freedom to work from home
- Salary in EUR/USD
- Expense coverage for computers and gadgets
- Great culture and working environment with an international team of over 60 different nationalities
- Travel to our yearly team-building events at company expense
- Boost your earning potential with our referral program that offers paid compensation
- Dive into a career adventure with endless opportunities for growth and development
- Spice up your remote work routine with a dash of fun through virtual team activities
So, What Are You Waiting For? Apply Now!
All applications and CVs must be submitted in English. We can't wait to hear from you and explore how you can join our team at careerzynith! Apply for this job