Experienced Remote Project Manager - Field Service Operations and Management Professional

Introduction to Workwarp and the Role Workwarp, a pioneering company in the field service industry, is seeking an experienced and highly skilled Project Manager - Field Service to join our dynamic team. As a leader in our field, we pride ourselves on delivering exceptional service and ensuring customer satisfaction. Our company culture values innovation, teamwork, and continuous improvement, making us an exciting and rewarding place to work. The Project Manager - Field Service will play a crucial role in overseeing and managing all execution and operations activities within their designated region, collaborating with the Field Service Management team to allocate resources effectively and ensure efficient utilization of field employees and equipment. Role Overview The successful candidate will be responsible for providing technical assistance, reviewing customer specification requirements, and completing detailed work scopes/plans. They will also focus on scheduling, project management, execution, safety, quality, and customer satisfaction, acting as a liaison between various stakeholders, including field technicians, customers, and management. This role offers the opportunity to work remotely, providing a flexible and comfortable work environment that allows you to thrive and grow professionally.

Key Responsibilities

• Provide oversight and technical assistance to customers, management, and other staff as required, ensuring that all stakeholders receive the support they need to succeed.
• Assist the field service team in reviewing new equipment needs and purchases, contributing to the development of effective resource allocation strategies.
• Review customer specification requirements and complete detailed work scopes/plans, ensuring that all projects are well-planned and executed to meet customer expectations.
• Provide calibration oversight to ensure all equipment is maintained according to manufacturer's guidelines, guaranteeing the quality and reliability of our services.
• Assist service managers in creating, developing, and reviewing standard operating procedures or spreadsheets to enhance business processes, driving continuous improvement and efficiency.
• Review documents and project data from field service technicians and organize information into field service/test reports for customer submission, maintaining accurate and timely communication with clients.
• Create or modify job trip packs and test workbooks to ensure efficient data capture from field crews, streamlining our operations and reducing errors.
• Develop, modify, and present educational and training tools to ensure continuous learning and improvement, fostering a culture of excellence and professional growth within our team.
• Work with GM, Sales, Engineering, Quality, Fleet, and EHS managers to ensure compliance with policies and processes, promoting a collaborative and integrated approach to our operations.
• Conduct random audits based on individual process performance and product quality, identifying areas for improvement and implementing corrective actions to maintain our high standards.
• Lead technical problem-solving activities and continuous improvement initiatives to ensure customer satisfaction, driving innovation and excellence in our services.
• Use metrics and observations to assist the General Manager in identifying educational needs for multiple departments, contributing to the development of targeted training programs and talent development strategies.
• Support QA team with Quality Management System activities and corrective/preventive actions, ensuring that our quality management systems are robust, effective, and aligned with industry best practices.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor of Science degree in Engineering, Business, or a related field, or a combination of education and experience accepted by management, providing a solid foundation for your professional expertise.
• Minimum of 5 years of program management and/or continuous improvement experience in a field service organization, demonstrating your ability to manage complex projects and drive improvement initiatives.
• Knowledge of ISO 9001:2015, internal auditing, statistics, and continuous improvement methodologies, ensuring that you are well-versed in industry standards and best practices.
• Ability to generate concise technical reports and implement metrics to measure/improve process performance, providing valuable insights that inform our decision-making and drive business outcomes.
• Strong customer focus and relationship-building skills, enabling you to build trust and rapport with our clients and stakeholders.
• Excellent written and verbal communication, interpersonal, organizational, and analytica