Experienced Pharmacy Technician – Remote Customer Service and Data Entry Specialist for Walgreens

About Us

Walgreens is a leading pharmacy chain in the United States, dedicated to providing exceptional customer service and innovative healthcare solutions. With a rich history spanning over 100 years, we have established ourselves as a trusted partner in the healthcare industry. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a top employer in the retail pharmacy sector.

About the Role

We are seeking an experienced Pharmacy Technician to join our remote team as a Customer Service and Data Entry Specialist. This is an exciting opportunity for a motivated individual to contribute to our mission of delivering exceptional customer experiences and providing high-quality healthcare services. As a Pharmacy Technician, you will play a vital role in supporting our pharmacists and customers, ensuring seamless interactions and efficient data management.

Key Responsibilities

• Utilize Walgreens' solution information passage strategies and rules to process new patient enrollment by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Settle Outlier Issues by investigating, gathering data, making adjustments, and resubmitting for processing as per individual patient requirements.
• Make phone calls to guarantors and others to obtain information, gain authorization, or otherwise resolve the Outlier Issues.
• Provide support to Pharmacists, both those in the office and those at other locations.
• Recognize and communicate issues to senior-level staff as necessary.

Essential Qualifications

• Must have a valid Pharmacy Technician license from the Texas State Board of Pharmacy.
• Essential level computer skills, including starting and closing the computer, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
• Essential web search skills, including opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing reports.
• Ability to communicate effectively in writing and verbally.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and organizing reports.
• Familiarity with Spanish and English.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication, problem-solving, and analytical skills. You should be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. Your ability to adapt to changing situations and priorities will be essential in this role.

Career Growth

Opportunities and Learning Benefits At Walgreens, we are committed to the growth and development of our employees. As a Pharmacy Technician, you will have opportunities to advance your career, develop new skills, and take on new challenges. We offer a comprehensive training program, ongoing education, and mentorship to support your professional growth.

Work Environment and Company Culture

Our remote team is a dynamic and collaborative environment, where you will work closely with other Pharmacy Technicians, Pharmacists, and support staff. We value diversity, inclusivity, and work-life balance, and strive to create a positive and supportive work culture. As a remote employee, you will have the flexibility to work from home, with regular check-ins and virtual team meetings.

Compensation, Perks, and Benefits

We offer a competitive salary of $25/hour, plus benefits, including health insurance, 401(k) matching, and paid time off. As a remote employee, you will also have access to a comprehensive training program, ongoing education, and mentorship to support your professional growth.

Conclusion

If you are a motivated individual with a passion for delivering exceptiona