Experienced Full Stack Product Manager – Customer Service Innovation and Experience
At careerzynith, we're pushing the boundaries of what's possible in the world of entertainment and beyond. With over 200 million members worldwide, we're not just a company – we're a community that's passionate about delivering exceptional experiences to our customers. As a key member of our Customer Service team, you'll play a vital role in shaping the future of our contact center platform and driving innovation that makes a tangible difference in people's lives.
About careerzynith
careerzynith is a global leader in entertainment, media, and technology. We're known for our innovative approach to storytelling, our commitment to quality, and our passion for delivering exceptional experiences to our customers. With a diverse range of products and services, we're constantly pushing the boundaries of what's possible and exploring new ways to engage, entertain, and inspire our members.
The Role
We're seeking an experienced Full Stack Product Manager to lead and drive innovation in our Member Development and Agent Experience on our Contact Center Platform. As a key player in shaping the future of our contact center platform, you'll be responsible for providing product management leadership, defining strategy, and collaborating with cross-functional teams to deliver exceptional solutions. Your passion for delivering a great customer and agent experience will be at the forefront of everything you do, and your ability to inspire, motivate, and lead designers and engineers will be essential in driving success.
Responsibilities
As a Full Stack Product Manager, you'll be responsible for:
- Providing product management leadership for our Contact Center Platform, including adoption of new features, feature enhancements, data feeds, APIs, and integration with our internal tools
- Helping define strategy, capture requirements, clarify priorities, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap
- Collaborating with each functional CS team to better understand their visions and challenges and together deliver the best possible solutions
- Managing integrations and adoption of product features by working closely with our teams of engineers and data scientists, as well as third-party providers and/or consulting firms
- Understanding the differences in support expectations in different regions around the world and tailoring the experience accordingly
- Extending product management responsibilities to other tools as needed
- Embracing the unique culture of careerzynith
What We're Looking For
To succeed in this role, you'll need:
- 3 years of experience managing consumer or content-centric products
- Ability to make difficult decisions based on both data and judgment
- A deep focus on delivering a great customer and agent experience
- Demonstrated track record of delivering projects that measurably improve customer and agent experiences
- Leadership and organizational influence without authority
- Excellent written and verbal communication skills: good memos and presentations are essential, ability to build trust and create cross-functional partnerships
- Ability to inspire, motivate, and lead designers and engineers
- Previous experience working with CCaaS, CPaaS, UCaaS, and CRM products, either third-party or self-developed
- Previous experience focused on customer service
- Experience working on global products is also an advantage
Job Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Health Care and Insurance: careerzynith typically offers comprehensive health insurance plans, including medical, dental, and eye care coverage, for its employees and their families
- Paid Time Off (PTO): careerzynith often offers a flexible PTO policy, which allows employees to take time off as needed without hard limits on the number of days
- Parental Leave: careerzynith is known for its generous parental leave policies, which provide plenty of free time for both new moms and dads to bond with their newborns or adopted children
- 401(K) Retirement Plan: the company may offer a 401(K) retirement plan with a competitive matching contribution to help employees save for their future
- Stock Options: careerzynith has historically offered stock options or stock awards to its employees, allowing them to share in the company's success
- Wellness Programs: the company may offer wellness programs, fitness allowances, or memberships to encourage employees to maintain a healthy lifestyle
- Tuition Reimbursement: careerzynith may offer tuition reimbursement or professional development opportunities to help employees continue their education and develop their skills
- Employee Assistance Program (EAP): maps typically provide confidential resources and support to employees facing personal or work-related challenges
- Flexible Work Arrangements: careerzynith values flexibility and results, so it may offer options for remote work or flexible work schedules
- Travel and Entertainment: depending on the location, employees may receive benefits related to travel, entertainment, or even access to careerzynith content
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of innovators, thinkers, and doers who are shaping the future of entertainment and beyond. Apply for this job