Experienced Full Stack Customer Success Manager – Practice Management Software

At careerzynith, we're on a mission to revolutionize the way accounting firms work. As a global leader in practice management software, we're committed to empowering growth-minded accounting firms to streamline their work and communication. Our award-winning, highly collaborative cloud platform has enabled the average accounting firm using careerzynith to save 18.5 hours per week, per employee. With customers in 34 countries and a globally distributed team, we're well-funded, ranked #1 on G2, and growing rapidly. We're now seeking an experienced Full Stack Customer Success Manager to join our team. As a key member of our customer success team, you'll take ownership of your own clients, becoming an expert in the best practices of practice management and providing consultative advice to drive change. You'll also function as a crucial link between our customers and the rest of your fellow careerzynith team members.

About the Role

As a Customer Success Manager at careerzynith, you'll be responsible for creating and owning a quarterly success strategy for your customer portfolio. This will involve identifying churn risks while looking for opportunities to maximize revenue with healthy accounts. You'll build strong relationships with your customers, using empathy to understand their challenges and become an expert at driving value with careerzynith. Some of your main responsibilities will include:

• Creating and owning a quarterly success strategy for your customer portfolio
• Building strong relationships with your customers and using empathy to understand their challenges
• Becoming a product expert for our Invoicing & Payments product and acting as the regional resource to help train and manage customers through to adoption
• Proactively pushing adoption of our Invoicing & Payments product to targeted customers
• Managing upcoming customer renewals
• Staying up to date with our Product Roadmap and promoting, demoing, and relaying information about upcoming features to customers
• Monitoring customer health and usage metrics to work proactively
• Advocating for your customers internally and providing important customer insights to other departments such as Product, Sales, and Support
• Key metrics will be Retention and Expansion, typically reported as Net Growth or NDR

About You

We're looking for someone who is physically based in the US and confident working autonomously in a remote role, while being willing to travel occasionally to our customers' offices to carry out site visits and attend events (approximately 5-10% of your time). You'll have experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success. Some of the essential qualifications and skills we're looking for include:

• Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, Account Management) with a track record of success
• Physically based in the US and confident working autonomously in a remote role
• Ability to travel occasionally to our customers' offices to carry out site visits and attend events (approximately 5-10% of your time)
• Excellent communication and presentation skills
• Great relationship building skills
• Tenacious and always looking for a better way to serve your customers
• Curious and want to know how the best accounting firms operate
• Effective project management skills, including ability to manage resources on a cross-functional team

Why Work at careerzynith?

At careerzynith, we're committed to creating a collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback. We offer a range of benefits, including:

• Gain global experience across USA, New Zealand, UK, and Canada
• 4 weeks annual leave plus 5 extra "careerzynith Days" off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• Generous parental leave

Diversity and Inclusion

careerzynith is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace, and we encourage applications from underrepresented groups. If you're a good person, we want to talk to you!

How to Apply

If you're passionate about customer success and want to join a fast-growing company that's making a global impact, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss the next steps.

Note

careerzynith is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace, and we encourage applications from underrepresented groups. If you're a good person, we want to talk to you! Apply for this job