Experienced Customer Support Representative - Weekends Required at careerzynith
Join our dynamic team at careerzynith and embark on a rewarding career journey!
At careerzynith, we're passionate about revolutionizing the sports betting and online gaming industry with cutting-edge technology and innovative products. As a Customer Support Representative, you'll play a vital role in delivering exceptional experiences to our users, ensuring their satisfaction, and driving business growth. If you're a driven individual with a passion for sports, technology, and customer-centricity, we want to hear from you!
About careerzynith
careerzynith is a technology company that's fueling the biggest winners in sports betting and online gaming. We work with professional sports leagues, media companies, and leading casino operators to provide technology and games to many of the biggest names in the industry. Our mission is to make a lasting impact on the industry and the world by fostering a culture of innovation, integrity, and excellence.
Our Culture
At careerzynith, we value trust, autonomy, and inclusivity. We believe in empowering our team members to take ownership of their work, providing a supportive environment where everyone can thrive. Our culture is built on the principles of:
- Integrity: We operate with honesty, transparency, and accountability.
- Innovation: We encourage creativity, experimentation, and continuous learning.
- Inclusivity: We celebrate diversity, promote equality, and foster a sense of belonging.
- Autonomy: We empower our team members to make decisions, take risks, and drive results.
The Role
As a Customer Support Representative at careerzynith, you'll be responsible for:
- Live Customer Support: Respond to user inquiries via email and live chat feature (Zendesk and Intercom) to resolve issues and provide exceptional support.
- Issue Escalation: Identify and escalate critical site issues to the proper channels to ensure timely resolution.
- Bet and Contest Inquiries: Resolve user inquiries regarding sporting rules, account and billing issues, and other related matters.
- User Verification: Verify user identities during sign-up, gameplay questions, withdrawal status, and other requests.
Qualifications
To succeed in this role, you'll need:
2+ years of experience
in a customer support or operations role, preferably in the sports, tech, or start-up industry.
Knowledge of sports, sports gaming, and technology
is a must.
Experience working with Customer Support tools
like Zendesk and Intercom is highly preferred.
Outstanding written communication skills
to effectively resolve user inquiries.
Collaborative mindset
to work with cross-functional teams and stakeholders.
Strong internet connection and reliability
to ensure seamless support delivery.
Why Join careerzynith?
* Fully Remote Work: Enjoy the flexibility of working from anywhere, at any time.
- Quarterly Contests and Giveaways: Participate in exciting contests and giveaways featuring prizes and swag boxes.
- Home Office Reimbursement: Receive a $300 reimbursement for your home office setup.
- Parental Support: Enjoy paid leave, childcare, and adoption benefits to support your family.
- Health, Dental, Vision+: Enjoy comprehensive health insurance and benefits.
- 401K Match & FSA: Participate in our retirement savings plan and flexible spending account.
- Learning and Development: Engage in continuous learning and development opportunities to grow your skills and career.
What We Offer
At careerzynith, we're committed to providing a supportive and inclusive work environment that fosters personal and professional growth. We believe in:
- Trust: We empower our team members to take ownership of their work and make decisions.
- Autonomy: We provide a high level of autonomy to drive results and innovation.
- Inclusivity: We celebrate diversity and promote equality in all aspects of our business.
- Learning: We encourage continuous learning and development to stay ahead of the curve.
Ready to Join the careerzynith Team?
If you're a motivated individual with a passion for customer-centricity, sports, and technology, we want to hear from you! Apply now to become a part of our dynamic team and embark on a rewarding career journey at careerzynith. Apply for this job