Experienced Customer Service Representative – DTC Brand Support
Join careerzynith, a leading startup studio based in Mumbai, and embark on a rewarding career journey as an Experienced Customer Service Representative. This role is an excellent opportunity to leverage your exceptional communication skills, problem-solving abilities, and passion for delivering exceptional customer experiences. As a key member of our team, you will play a vital role in driving customer satisfaction and loyalty across various Direct-to-Consumer (DTC) brands created by careerzynith.
About careerzynith
careerzynith is a dynamic startup studio that specializes in creating, launching, scaling, and flipping DTC brands. With a focus on innovation and market disruption, we are revolutionizing the way brands connect with customers. Our team is passionate about building and growing successful brands that make a lasting impact. As a customer-centric organization, we prioritize building strong relationships with our customers and strive to deliver exceptional experiences across all touchpoints.
Role Description
As an Experienced Customer Service Representative at careerzynith, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across various DTC brands. This is a full-time on-site role located in our Mumbai office. Your primary responsibilities will include: ### Key Responsibilities
Customer Support via Email & Social Media CRM
+ Respond promptly to customer queries and concerns through email and social media platforms. + Use the CRM tool to manage tickets, track issues, and ensure timely resolutions. + Follow up on pending issues to ensure customer satisfaction.
Engagement & Communication
+ Handle product-related inquiries, order tracking, refunds, and general queries with professionalism. + Proactively engage with customers on social media comments, direct messages, and reviews.
Problem-Solving
+ Resolve product or service complaints efficiently by identifying the issue, explaining solutions, and escalating complex concerns when needed.
Customer Feedback Management
+ Gather customer feedback and share insights with the internal team to improve services and processes.
Maintain Brand Voice
+ Communicate clearly, concisely, and in alignment with the brand's tone and values across all platforms. ### Requirements
- Prior Experience: 1-2 years of experience in customer care, preferably in e-commerce.
- Technical Skills: Proficiency with email support tools (like Zendesk, Freshdesk, or similar CRMs) and experience handling social media platforms (Instagram, Facebook, Twitter, etc.) for customer interaction.
- Soft Skills: Strong written communication skills with excellent grammar, problem-solving abilities, and a customer-centric mindset.
- Time Management: Ability to multitask, prioritize, and manage time effectively.
### What We Offer
- Competitive Compensation Package: A salary that reflects your skills and experience.
- Opportunities for Growth: A dynamic work environment that encourages learning and professional development.
- Collaborative Culture: A friendly team that values open communication and teamwork.
- Flexible Work Arrangements: A remote work option to balance work and personal life.
### Why Join careerzynith?
- Be Part of a Startup Studio: Join a dynamic team that is revolutionizing the way brands connect with customers.
- Make a Difference: Contribute to building and growing successful DTC brands that make a lasting impact.
- Career Growth: Opportunities for professional development and career advancement.
- Work-Life Balance: Flexible work arrangements to balance work and personal life.
If you are a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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