Experienced Customer Service Product Manager – Driving Exceptional Client Experience at careerzynith
At careerzynith, we're revolutionizing the way people consume entertainment and connect with each other. With over 200 million subscribers worldwide, we're committed to delivering an unparalleled experience that exceeds our customers' expectations. As a key member of our Customer Service team, you'll play a vital role in shaping the future of our contact center platform and driving exceptional client experiences.
About careerzynith
careerzynith is a global leader in streaming entertainment, with a mission to entertain, inform, and connect people around the world. Our innovative platform offers a vast library of content, including TV shows, movies, documentaries, and original content. We're passionate about creating a culture that values diversity, inclusion, and creativity, and we're committed to making a positive impact on our communities.
Job Summary
We're seeking an experienced Customer Service Product Manager to lead and manage the development of our contact center platform. As a key member of our CS Development team, you'll be responsible for ensuring the right CS tools and technologies are in place to support the growth, development, and flexibility of our Customer Service business. You'll work closely with cross-functional teams, including setup, planning, and data planning groups, as well as external vendors, to deliver a top-notch experience that engages our Customer Service team and enables them to provide exceptional client experiences.
Key Responsibilities
* Provide product management leadership for our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external vendors.
- Collaborate with each CS functional team to ensure their vision and challenges are understood and addressed, and to deliver the best solutions together.
- Administer compromises and product integrations through close collaboration with our planning and data specialist teams, as well as external vendors or consulting firms.
- Handle differences in support expectations across various regions worldwide and develop experience in similar areas.
- Develop product management responsibility to various tools as business needs dictate.
- Embody the exceptional careerzynith culture.
What We're Looking For
* 3+ years of experience in product management for customer or internal facing products.
- Ability to make hard decisions informed by both data and judgment.
- Significant focus on delivering a remarkable client and expert experience.
- Proven track record of executing projects that quantifiably improved client and expert experiences.
- Progressive organization and impact without authority.
- Excellent written and verbal communication skills: outstanding presentation and notification abilities, an ability to build trust and make helpful associations cross-functionally is essential.
- Ability to motivate, drive, and lead designers and engineers.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house.
- Related experience focusing on Customer Support.
- Experience working on global products is also beneficial.
Why Join careerzynith?
* Competitive salary and benefits package.
- Opportunity to work with a global leader in streaming entertainment.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Recognition and rewards for outstanding performance.
- Access to cutting-edge technology and tools.
- Flexible work arrangements, including remote work options.
- Comprehensive health and wellness programs.
- Generous paid time off and holidays.
How to Apply
If you're passionate about delivering exceptional client experiences and have the skills and expertise we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job